IT Service Desk Technician

A company is looking for a Service Desk Tech Level 2.

Key Responsibilities

Provide outstanding customer service to internal employees

Process support request tickets and meet target SLA's within the service desk

Assist in managing and tracking digital assets and user accounts across various systems

Required Qualifications

Relevant associate degree or 2+ years' experience in a related field

Ability to pass a Level 2 Background Screening

Effective time-management skills and ability to multi-task

Strong understanding of Windows Operating systems and standard O365 applications

Basic network troubleshooting skills and understanding of TCP / IP addressing