IT SPECIALIST (CUSTSPT)

Job Title

Mechanicsburg, PA (On-Site / Office)

Duties

You will have knowledge of LAN / WAN infrastructure, telecommunications practices, desktop support issues, and IT security policies.

You will have knowledge of various desktop configurations (including hardware, software, and operating systems), seat management technology, network infrastructures, and shore installation procedures.

You will analyze data and resolve difficult technical issues related to IT systems.

You will evaluate the effectiveness and efficiency of service operations in accordance with SLAs.

Requirements

Must be a US Citizen.

Must be determined suitable for federal employment.

Must participate in the direct deposit pay program.

New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check.

Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade.

Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.

Males born after 12-31-59 must be registered for Selective Service.

This is a bargaining unit position.

You will be required to obtain and maintain an interim and / or final security clearance prior to entrance on duty.

This is a Cyberspace Workforce position, work role code (DCWF), proficiency level (Advanced) the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.

Qualifications

I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies :

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2. Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to my experience demonstrating the four competencies above, your resume must demonstrate one year of specialized experience equivalent to the next lower grade level (GS-12) or pay band in the federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following :

1) Federal IT customer service experience-Hands on experience with relevant tools and software including NET / NEST

2) Experience utilizing NMCI and / or One-NET programs; and

3) Experience with hardware, software, and infrastructure management.

Additional qualification information can be found from the following Office of Personnel Management website :

This job does not have an education qualification requirement.

This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area.

Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary.

Other hiring managers filling similar positions may offer relocation expense reimbursement and / or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy.

If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180 days from the date the job announcement closes.

Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Federal annuitant information : The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants.

ICTAP Applicants : To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher.

ICTAP candidates must provide copies of all of the following documentation at the time of application : 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location.

Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate.

For more information about ICTAP eligibility please review the following link :

Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.

PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.