IT Desktop Support Intern

Job Description

GENERAL ROLE AND RESPONSIBILITIES

Worthington Armstrong Venture (WAVE), a joint venture between Worthington Enterprises and Armstrong World Industries, has established worldwide leadership in the production of suspended ceiling systems. WAVE produces metal ceiling grids that can be combined with Armstrong ceiling boards as a complete package or sold individually.

Founded in 1992, WAVE operates under a long-standing corporate philosophy rooted in the golden rule. This philosophy serves as an unwavering commitment to the customer, supplier, and shareholder, and it serves as the foundation for one of the strongest employee-employer partnerships in American industry.

For more information about our products, please visit

WAVE has an exciting opportunity within our IT team!

This internship is based onsite at our Aberdeen, MD facility. The IT Desktop Support Intern will support the IT department by assisting with desktop support services, end-user troubleshooting, and other technology-related tasks. The intern will play a key role in supporting business continuity during a temporary leave of a Desktop Support Engineer.

This role offers hands-on exposure to enterprise IT operations and provides the opportunity to contribute meaningfully to support activities and small IT projects.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support to onsite and remote employees, including troubleshooting desktop, laptop, and mobile device issues.
• Assist with hardware setup, imaging, deployment, and upgrades for end-user equipment.
• Support software configuration, user account setup, and permissions management.
• Document common issues, solutions, and troubleshooting steps in IT systems.
• Participate in small IT initiatives, such as system upgrades, process improvements, and security tasks.
• Provide basic support for network printers, conference room technology, and peripheral equipment.
• Uphold confidentiality requirements, including signing a Non-Disclosure Agreement (NDA).

Desired Skills

Qualifications

ORGANIZATIONAL ALIGNMENT

Worthington Armstrong Venture (WAVE) offers competitive wages and comprehensive benefit package that includes, but not limited to : health, dental and life insurances, vacation, quarterly profit sharing, and a 401(K) Plan. WAVE is an equal opportunity employer. It is our goal to ensure that hiring, transfer, promotion, compensation and discipline decisions are based on the job-related qualifications, abilities and performance of employees and applicants. The Company does not discriminate against any employee or applicant on the basis of sex, race, color, religion, age, national origin, citizenship, disability or veteran status or any other reason prohibited by federal, state or local law.

PHYSICAL AND MENTAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones. Work will involve interaction with co-workers, phones, and standard office equipment. At times, it may be required to work in computer / server rooms or other technical spaces with applicable safety requirements. Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.

About Us

Our Company is proud to have a dynamic and inclusive workforce where employees are empowered to innovate, thrive and grow. We believe that each employee's unique strengths contribute to the success of our organization. This belief extends to how we consider our job applicants. Your talents may align with this position or other opportunities within our organization. Apply today to start unlocking your career potential with Worthington Enterprises.

We are committed to providing reasonable accommodations for individuals with disabilities in the application and hiring process. If you are interested in employment with Worthington Enterprises and need an accommodation or assistance using the careers website, please contact careers@wthg.com.

Worthington Enterprises (NYSE : WOR) is a designer and manufacturer of market-leading brands that help improve everyday life by elevating spaces and experiences. The Company operates with two primary business units : Building Products and Consumer Products.

The Building Products segment includes cooking, heating, cooling and water solutions, architectural and acoustical grid ceilings and metal framing and accessories. The Consumer Products segment provides solutions for the tools, outdoor living and celebrations categories. Product brands within the Worthington Enterprises portfolio include Balloon Time®, Bernzomatic®, Coleman® (propane cylinders), CoMet®, Elgen, Garden Weasel®, General®, HALO™, Hawkeye™, Level5 Tools®, Mag Torch®, NEXI™, Pactool International®, PowerCore™, Ragasco®, Well-X-Trol® and XLite™, among others.

Founded in 1955 as Worthington Industries, Worthington Enterprises follows a people-first Philosophy with earning money for its shareholders as its first corporate goal. Headquartered in Columbus, Ohio, Worthington Enterprises and its joint ventures employ approximately 6,000 people throughout North America and Europe.