Customer Acquisition Specialist

Job Title :

Customer Acquisition Specialist

Job Description

The Sales Representatives in Customer acquisition are responsible for communicating the benefits and advantages of our client's products and services through value-based customer engagements. Responsibilities will largely be in closing deals with potential clients but may include lead development and upselling. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns Worlds Best Workplaces , Best Company Culture , and Best Companies for Career Growth awards every year? Then a / an Customer Acquisition Specialist position at Concentrix is just the right place for you!

As a / an Customer Acquisition Specialist, youll join an organically diverse team from 70+ countries where ALL members contribute and support each others success and well-being, proudly united as game-changers. Together, we help the worlds best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a / an Customer Acquisition Specialist, you will :

• Monitor a sales queue to achieve a revenue-based quota by effectively selling and upselling clients products / services.
• Manage a high volume of customer engagements via chat, phone, and email with a focus on meeting customer needs.
• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Maintain a mastery of product knowledge and technical understanding of services to assess customer requirements.
• Assist customers in resolving concerns / roadblocks that may prohibit product satisfaction or usage.
• Maintain customers and prospects within our Customer Relationship Management system (CRM) to ensure all relevant data is captured and kept up to date.
• Find opportunities to upsell our client's product and always deliver expert customer experiences.
• Deliver expert customer experienceswith a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Acquisition Specialist role include :

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says, We champion our people. Thats why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with :

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

Location :

USA Nashville - 621 Mainstream Drive

Language Requirements :

English (Required)

Time Type : Full time

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites :

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If you wish to review the Affirmative Action Plan, please click here .

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