Cafe Shift Leader

Description :

Title : Café Shift Leader

Department : Retail

Reports to : Café Manager

Status : Full Time

Exempt : Non-Exempt

POSITION SUMMARY

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffees Mission and Values, under the supervision of the Café Manager.

SPECIFIC RESPONSIBILITIES

• Deliver cafés positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model.
• Ensures the cafés coffee, food and administrative functions provide a remarkable customer experience with Colectivos people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Requirements :

EDUCATION / QUALIFICATIONS

College degree in a business-related field and / or a minimum of 6 months work experience in a hospitality setting and / or a supervisory role.

REQUIREMENTS

Wage includes an average tip of $7.00 per hour. Tip amounts are not guaranteed.  Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.

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