Manager (Highland Park)

We are seeking a dynamic, hands-on Operations Manager to oversee a diverse portfolio within our family owned holding company. This role provides operational leadership across 1215 multifamily properties, a high-volume caf, and five boutique retail locations (clothing, home goods, and toys). The Operations Manager will work directly with the President and play a critical part in driving performance, improving processes, and supporting employees across each business line.

If you love variety, thrive in a fast-paced environment, and enjoy balancing strategic oversight with day-to-day operations, this role offers a rare opportunity to make an impact across multiple growing businesses.

What Youll Do

Real Estate (Multifamily)

Oversee operations for 1215 local properties; directly manage some and support / coach property managers at others.

Drive strong occupancy, resident satisfaction, and property performance.

Manage vendor relationships, maintenance standards, budgets, and capital improvements.

Ensure all properties meet safety, code, and regulatory requirements.

Caf Operations (High Involvement)

Provide direct daily oversight of caf leadership and staff.

Support staffing, training, food safety, quality control, scheduling, and inventory.

Monitor financial performance, including margins, labor, and costs of goods.

Maintain brand standards and exceptional customer experience.

Retail Operations (5 Stores)

Provide indirect oversight to store managers across clothing, home goods, and toy retail locations.

Review sales trends, staffing needs, inventory planning, and merchandising execution.

Support store leaders in meeting operational and financial goals.

Company-Wide Leadership

Serve as the central operational hub across all business units.

Build and improve SOPs, reporting processes, and communication between teams.

Assist with budgeting, forecasting, and special projects such as openings or renovations.

Recruit, train, and develop staff across divisions.

Who You Are

3+ years of multi-site operations experience (property management, hospitality, retail, or a blend).

Strong leadership and communication skills with the ability to influence across teams.

Highly organized and hands-on; willing to be physically present at properties, the caf, and retail stores.

Comfortable balancing strategic planning with daily operational problem-solving.

Integrity, accountability, and a genuine passion for elevating teams and creating great customer experiences.

Why Join Us

High-impact role with direct visibility to the President and ownership team.

Opportunity to shape a growing portfolio of real estate, retail, and hospitality brands.

Competitive salary + performance incentives

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience and why this role interests you.