Talent.com
Guest Excellence Manager, American Family Field

Guest Excellence Manager, American Family Field

Delaware NorthMilwaukee, WI, United States
8 days ago
Job type
  • Full-time
  • Part-time
Job description

The opportunity

Delaware Sportservice is hiring a full-time Guest Excellence Coordinator  to join our team at American Family Field in Milwaukee, Wisconsin . As a Guest Excellence Coordinator , you will be responsible for assisting guests who are using our new self-service kiosks on event days .

If you thrive in a dynamic, high-energy environment and are committed to raising the bar for sports and entertainment hospitality, we invite you to apply.

Pay

$20.00 - $25.00 / hour

Information on our comprehensive benefits package can be found at https : / / careers.delawarenorth.com / whatweoffer .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including :

  • Weekly pay
  • Employee assistance program
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules

Eligible team members may also receive : health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and / or professional certification reimbursement.

What will you do?

  • Coordinate all guest experience functions with managers and supervisors.
  • Schedule, coordinate, and order supplies for all customer experience programs and service recovery seminars.
  • Engage managers daily on the primary unit goals to maintain positive client and internal guest relationships.
  • Maintain positive client and internal / external guest relations; respond, investigate, and follow through on client and / or internal and external guest complaints.
  • Deliver training on the guest experience programs to managers and seasonal staff. Develop new approaches for training to standards, observations, training to gaps, rewards, and recognition—ensuring the highest possible quality of internal and external guest service.
  • Develop a reward and recognition program.
  • Engage managers with the goals of the property to maintain client and guest relationships.
  • Assist in ensuring all associates adhere to company standards, policies, and procedures.
  • Be organized and manage a plan with administrative skills.
  • Perform all other duties as assigned.
  • More about you

  • Minimum of three years of supervisory experience in food and beverage operations. Previous food industry, hospitality, or retail-related experience required.
  • Training experience preferred.
  • Excellent verbal, written, communication, and supervisory skills with the ability to motivate, ensure consistency, and make decisions.
  • Must be available for American Family Field events—nights, days, weekends, and holidays.
  • Must be able to give constructive and positive feedback.
  • Must be able to communicate effectively with all levels of management.
  • Must be a self-starter, self-motivated, and proactive.
  • Must be able to effectively coach, train to gaps, and follow up on associate behavior / performance.
  • Must be a creative, innovative, progressive, and insightful candidate.
  • Must be proficient with Microsoft Office (Excel, Word, and PowerPoint).
  • Physical requirements

  • Ability to lift up to 50 pounds.
  • Standing, walking, and sitting.
  • Subject to various weather conditions including snow, rain, extreme heat, or cold, depending on the season.
  • May be required to work in confined or narrow spaces.
  • Shift details

    Days

    Evenings

    Holidays

    Weekends

    Who we are

    Delaware North operates concessions and premium dining services at the 41,900-seat American Family Field, home of the Milwaukee Brewers since 1970. We manage concession outlets, suites, all-inclusive areas and clubs at the stadium. We also operate J. Leinenkugel's Barrel Yard Brewery, Bar, and Restaurant. The culinary team partners with many local vendors to infuse Milwaukee staples into the food and beverage offerings.

    Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy : a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

    Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

    Together, we’re shaping the future of hospitality — come grow with us!

    Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

    $20.00 - $25.00 / hour

    Create a job alert for this search

    Excellence Manager • Milwaukee, WI, United States

    Related jobs
    • Promoted
    Care Team Manager

    Care Team Manager

    Beacon Specialized LivingWest Bend, WI, US
    Full-time
    Join the Beacon Specialized Living Services Team : Lead With Purpose!.Are you looking for a leadership role where you can make a real difference in the lives of others? Do you have a passion for sup...Show moreLast updated: 2 days ago
    • Promoted
    Sales Enablement Manager

    Sales Enablement Manager

    VirtualVocationsRacine, Wisconsin, United States
    Full-time
    A company is looking for a Sales Enablement Manager to drive the success of its go-to-market teams.Key Responsibilities Build and lead onboarding programs for new sales hires Develop ongoing tra...Show moreLast updated: 30+ days ago
    • Promoted
    Service Manager / District Manager

    Service Manager / District Manager

    JobotMilwaukee, WI, US
    Permanent
    This Jobot Job is hosted by : Kelly Breen.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary : $60,000 - $90,000 per year.We are a distinguished provid...Show moreLast updated: 10 days ago
    • Promoted
    1st Shift - Manager on Duty

    1st Shift - Manager on Duty

    Staffing Support SpecialistsHubertus, WI, United States
    Full-time
    Reporting directly to the Store Director and Assistant Store Manager, is responsible for coordinating.Promotes and maintains positive customer, community and employee relations and promotes team co...Show moreLast updated: 1 day ago
    • Promoted
    Restaurant Manager – Paid Training + Full Benefits

    Restaurant Manager – Paid Training + Full Benefits

    DunkinPort Washington, Wisconsin, US
    Permanent
    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan!.Our Dunkin / Baskin-Robbins General Managers are the foundation of our winning teams ...Show moreLast updated: 29 days ago
    • Promoted
    Restaurant Manager – Career Opportunity

    Restaurant Manager – Career Opportunity

    DunkinJackson, Wisconsin, US
    Permanent
    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan!.Our Dunkin / Baskin-Robbins General Managers are the foundation of our winning teams ...Show moreLast updated: 4 days ago
    • Promoted
    Director of Member Experience

    Director of Member Experience

    VirtualVocationsMilwaukee, Wisconsin, United States
    Full-time
    A company is looking for a Director of Member Experience to lead initiatives that enhance member satisfaction and loyalty. Key Responsibilities Develop and execute a comprehensive Voice of Member ...Show moreLast updated: 30+ days ago
    • Promoted
    Backroom Attendant

    Backroom Attendant

    The Salvation Army USA Central TerritoryWaukesha, WI, United States
    Part-time
    Store Backroom Attendant - The Salvation Army.The Salvation Army is an international movement and part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Sales Enablement Manager

    Senior Sales Enablement Manager

    VirtualVocationsRacine, Wisconsin, United States
    Full-time
    A company is looking for a Senior Sales Enablement Manager.Key Responsibilities Define and document the sales process, establishing clear expectations for each stage of the sales cycle Develop a...Show moreLast updated: 30+ days ago
    • Promoted
    Wellness Sales Representative (Greater Milwaukee)

    Wellness Sales Representative (Greater Milwaukee)

    TVG-Medulla, LLCOak Creek, WI, US
    Full-time
    TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & M...Show moreLast updated: 3 days ago
    • Promoted
    Restaurant Manager – Exciting Growth Opportunity

    Restaurant Manager – Exciting Growth Opportunity

    DunkinRichfield, Wisconsin, US
    Permanent
    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan!.Our Dunkin / Baskin-Robbins General Managers are the foundation of our winning teams ...Show moreLast updated: 27 days ago
    • Promoted
    Team Manager

    Team Manager

    Panera BreadMequon, WI, United States
    Full-time
    At Panera, our leaders are celebrated for bringing out the best in their teams.Enjoy great perks, a welcoming culture, and the opportunity to make a real impact—every day.Get ready to rise and come...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Revenue Operations Analyst

    Senior Revenue Operations Analyst

    VirtualVocationsRacine, Wisconsin, United States
    Full-time
    A company is looking for a Senior Revenue Operations Analyst, Sales & Marketing.Key Responsibilities Analyze funnel performance and identify optimization opportunities in collaboration with Sales...Show moreLast updated: 30+ days ago
    • Promoted
    1st Shift - Bakery Manager

    1st Shift - Bakery Manager

    Staffing Support SpecialistsSaukville, WI, United States
    Full-time
    We are looking for an effective and efficient manager to manage the Bakery Department,.The "perfect fit" for this position displays servant leadership qualities and promotes positive customer and e...Show moreLast updated: 1 day ago
    • Promoted
    Program Counselor : Waterfront Manager - Army Lake Camp

    Program Counselor : Waterfront Manager - Army Lake Camp

    The Salvation Army USA Central TerritoryEast Troy, WI, United States
    Temporary
    Get away to Army Lake Camp where we serve a variety of groups (churches, youth groups, public / private schools, and more!) Our mission is to inspire Christ-centered love and commitment while sharing...Show moreLast updated: 30+ days ago
    • Promoted
    House Supervisor-Baylor (7am-7pm)

    House Supervisor-Baylor (7am-7pm)

    Rogers Behavioral HealthOconomowoc, WI, United States
    Full-time
    Summary : (Weekend program 7am-7pm).The House Supervisor is responsible for overseeing and coordinating all hospital operations related to patient care and staff management during assigned shifts at...Show moreLast updated: 30+ days ago
    • Promoted
    Restaurant Manager – Lead & Inspire Teams

    Restaurant Manager – Lead & Inspire Teams

    DunkinJackson, Wisconsin, US
    Permanent
    We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan!.Our Dunkin / Baskin-Robbins General Managers are the foundation of our winning teams ...Show moreLast updated: 29 days ago
    • Promoted
    Deli Manager

    Deli Manager

    Staffing Support SpecialistsJackson, WI, United States
    Full-time
    JobPosting","baseSalary" : null,"datePosted" : "2025-10-09","validThrough" : "2026-10-09","description" : "","employmentType" : "FULL_TIME","hiringOrganization" : {"@type" : "Organization","name" : "Staffing Suppo...Show moreLast updated: 1 day ago