Senior Cloud Engineer

Job Summary

The Senior Cloud Engineer will be accountable for driving the configuration and operation of University of California, San Francisco (UCSF) cloud infrastructure services. The Senior Cloud Engineer will coordinate the partnership with a broad range of developers, engineers, business partners, and key University stakeholders to provide best-in-class cloud services. This role configures and facilitates workloads in the cloud, automates cloud infrastructure maintenance, and builds new operational monitoring capabilities.

The Senior Cloud Engineer will positively impact UCSF's operations and culture by ensuring UCSF's Information Technology (IT) infrastructure is operable, secure, efficient, and effective in service of the University's mission. The Senior Cloud Engineer will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF's vision while modeling UCSF's culture and values.

Required Qualifications

• Bachelor's degree, or equivalent combination of experience / training, in one or more of the following fields : computer science, computer information systems, etc.
• 5+ years experience in one or more of the following fields : information technology, computer science, engineering, etc.
• Demonstrated experience in information technology, platform services, and cloud services.
• Advanced knowledge of the design, development and application of technology and systems to meet business needs.
• Advanced knowledge and experience migrating server workloads such as Amazon Web Services (AWS), Azure, or Google Cloud Platform (GCP). Advanced knowledge and support experience with virtualization technologies.
• Thorough knowledge of software development with object-oriented languages like Terraform using Service-Oriented Architecture (SOA) principles.
• Demonstrated experience with source control, testing, and continuous integration techniques for both cloud applications and infrastructure.
• Demonstrated experience with DevOps solutions development and deployment paradigms. Proven experience with the build, test, and release of applications in the delivery pipeline.
• Extensive knowledge of Application Programming Interfaces (APIs) and integration with cloud data providers. Experience with Linux, Windows, containerization, and orchestration platforms such as Kubernetes.
• Demonstrated experience with cloud-based automation tools and processes. Proven experience provisioning and maintaining cloud-based infrastructure.
• Advanced skills associated with adapting equipment and technology to serve user needs. Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent / related functions.
• Advanced knowledge, skills, and abilities associated with systems problem identification and resolution. Experience with design, configuration, operation, repair, and tuning of technology systems.
• Proficiency in key Infrastructure as Code (IaC) methodologies and principles. Knowledge of IaC tools such as Terraform, Ansible, Chef, Puppet, or equivalent, and proficiency in scripting languages associated with IaC tools. Ability to write and maintain clear, concise, and effective infrastructure code. Proficiency in automating deployment, scaling, and management of infrastructure components.
• Strong customer service skills and ability to triage and escalate to leadership and management for resolution. Ability to interpret, analyze, and apply pertinent service-level agreements, policies, procedures, regulations, and other requirements, and turn them into actionable outcomes.
• Strong written and verbal communication skills and ability to communicate technical information and ideas to diverse community of colleagues and stakeholders.
• Ability to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.
• Strong organizational skills and ability to balance competing priorities and support concurrent projects. Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues. Familiarity with budget planning and management, business case development, and service management.
• Strong demonstrated problem-solving skills; ability to scope solutions based on knowledge of available resources and timelines. Ability to ask questions, gather information, evaluate options, and make decisions with integrity.
• Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.
• Ability to think creatively and propose innovative ideas, including the incorporation of new technologies or processes. Ability to work with agility in a fast-paced environment.

Preferred Qualifications

License / Certification

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

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