Ecommerce Manager (Cincinnati)

E-Commerce Manager

Location : Cincinnati, OH (in-person required)

Date posted : August 19, 2025

About Rookwood

Founded in 1880, Rookwood is a heritage ceramics company rooted in craftsmanship, creativity, and community. Every piece that leaves the studio carries over a century of tradition, made by artists who value quality and innovation in equal measure.

Remote applicants will not be considered. This is an in-person role at our Cincinnati studio near Findlay Market in Over-the-Rhine, where working for a pottery company means hands-on, day-to-day interaction with the pieces we makeseeing and shaping them up close as part of your daily work.

Position Overview :

Were hiring an E-Commerce Manager to lead the daily performance and execution of our Shopify site and retention marketing programs. This role is responsible for maintaining and improving the customer journey across web and emailmerchandising products, launching collections, and supporting campaign execution.

Youll partner closely with our marketing, creative, and retail teams to ensure the online storefront is well-stocked, on-brand, and conversion-ready. The ideal candidate is detail-oriented, comfortable in Shopify and Klaviyo, and enjoys working across functions to improve the customer experience.

Key Responsibilities :

Shopify Site Management

• Manage product uploads, navigation, homepage updates, and collection merchandising
• Support seasonal campaigns and product launches through timely and polished site execution
• Troubleshoot and resolve basic issues in Shopify; coordinate with developers for more complex updates
• Identify small UX improvements that support better conversion and customer experience

Email & SMS Automation

Reporting & Optimization

Cross-Functional Collaboration

Requirements :

What Youll Bring