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Helpdesk Specialist

Helpdesk Specialist

KellyMitchell GroupMinneapolis, MN, US
3 hours ago
Job type
  • Full-time
Job description

Job Description

Job Summary :

Our client is seeking a Helpdesk Specialist to join their team! This position is located in Minneapolis, Minnesota.

Duties :

  • Serve as a key resource for onboarding new hires, ensuring seamless setup and system access
  • Provide Level 2 support for installation, configuration, and operation of hardware and software products
  • Troubleshoot laptops, desktops, and associated software; escalate unresolved issues to higher-level support
  • Image machines, load software, and set up email and Office 365 accounts
  • Respond to hardware / software requests and incident tickets using IT service management tools (e.g., ServiceNow)
  • Travel occasionally between offices (~6 miles apart) to provide onsite support
  • Collaborate with team members to maintain a supportive and efficient IT environment

Desired Skills / Experience :

  • 5+ years of hands-on experience supporting desktops and laptops in corporate office environments
  • Experience with Windows 11 and Office 365; familiarity with MacBooks is a plus
  • Knowledge of IT ticketing systems (ServiceNow preferred)
  • Valid driver’s license and reliable transportation
  • Strong problem-solving, communication, and teamwork skills
  • Ability to work independently and collaboratively in a dynamic environment
  • Basic Windows certifications (e.g., Microsoft certifications)
  • Exposure to both Windows and Mac environments
  • Experience in in-person support roles rather than call center-only roles

    • Benefits :

  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered

    • The approximate pay range for this position is between $16.80 and $24.00 Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

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    Helpdesk Specialist • Minneapolis, MN, US

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