Remote Medical Assistant- Healthguide

Company Description

WHO IS GUIDEHEALTH?

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

We are currently only considering candidates that reside in the eastern PA area as this role will require ocassional local travel.

Job Description

At Guidehealth , we're reimagining what healthcare feels like-personal, connected, and full of empathy.

As a Healthguide , you're serving as the vital bridge between patients and their care teams-helping people overcome barriers, navigate their health journeys, and live healthier, more confident lives.

WHAT YOU'LL BE DOING

• Building trusted relationships that empower patients to take control of their health.
• Engaging through calls, texts, and emails to connect patients with the right care, close care gaps, and solve real-world health challenges.
• Partnering with physicians, nurses, and care teams to coordinate care and improve outcomes.
• Capturing each interaction accurately in the electronic health record (EHR) to ensure seamless communication.
• Supporting medical practice partners while contributing to a culture of empathy, accountability, and continuous learning.
• Traveling occasionally (10-15%) in the Eastern and Central Pennsylvania area for in-person engagement and conducting retinal eye exams (paid training provided).

Qualifications

WHAT YOU'LL NEED TO HAVE

Additional Information

The base pay range for this role is between $21-$24 per hour paid bi-weekly

ALIVE with Purpose : How We Thrive at Guidehealth

At Guidehealth, our values come to life in everything we do.

BENEFITS :

All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include :

COMPENSATION :

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to : skill set, years of relevant experience, education, location, and licensure / certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT

Diversity, inclusion, and belonging are at the core of Guidehealth's values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth's custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

REMOTE WORK TECHNICAL REQUIREMENTS

Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.

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