Front Desk / Technician (Retail)

Job Title : Front Desk / Technician (Retail)

Location : 6266 S. Congress Ave, Lantana Florida 33462 (Onsite)

Location : 3 Months contract

Pay rate : $18 / hr on W2.

JOB DESCRIPTION : General Summary :

The role is responsible for providing front desk and technician support to clients / patients at the store / clinic. The position supports the Doctor and Office Manager to ensure smooth patient flow and resolves any customer concerns during visits, aiming for high customer satisfaction.

Essential Functions :

Front Desk Responsibilities :

• Commit to delivering unsurpassed customer service by executing the following service process steps :
• Verify insurance properly before the doctor encounter and ensure it's scanned before the visit.
• Greet patients professionally, providing an exceptional customer service experience.
• Answer phones promptly and professionally.
• Transparently explain the process and exam pricing upon inquiry.
• Check in and pretest patients efficiently and accurately.
• Collect all necessary information from patients.
• Serve as a center of excellence and a role model for others.
• Handle tasks such as adjusting or fitting eyewear carefully and correctly.
• Collect copays and handle payments according to standard operating procedures.
• Dispense eyewear and contacts accurately and responsibly.
• Order contacts as needed.

Technician Duties :

Other Duties :

Job Specifications :

Preferred Skills :

Working Conditions :

The work environment is generally favorable with adequate lighting and temperature. There are no hazardous or unpleasant conditions caused by noise, dust, etc