Implementation Management

Job Description

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Implementation Management

Implementation Management – ( Athens , OH)

MAJOR RESPONSIBILITES :

• This job role is responsible for the coordination, management, and execution of data center services utilizing a team of dedicated technicians when on-site activities must be performed. This person will ensure that technicians are continuously available to respond to customer tickets and are performing to expected Service Level Agreement (SLA) levels. They will also ensure that work is executed within OHS requirements and to Client standards .
• Customer Communication

Communicate with customer on a regular basis, establishing a relationship built on trust

Issue well-written detailed reports to customers on a regular basis as agreed

Internal Interactions

Attend internal coordination and progress meetings, providing updates as needed.

Integrate improvements within the on-site ways of working

Leadership Behavior

Manage ticket assignments and workforce availability

Supervise 3rd parties’ on-site activities

Address and resolve conflicts immediately and professionally

Perform daily visual inspections of work area to detect safety, performance and cleanliness issues

Safety Focus

Adhere to OHS framework

Complete safety audits of 3PP & self-audits regularly

Prepare site specific risk assessment

Report facility failure which has potential to harm personal health and safety

Ensure appropriate PPE is made available and properly used at all times while on site

Immediately report OHS incidents and near misses in the reporting tool

Intervene to correct unsafe behavior by 3rd party worker and report to 3PP and Client project manager

Project Execution

Coordinate activities and ensure that all disciplines directly involved in the project are performing in line with the project goals, costs and objectives

Ensure that the agreed implementation schedules and guidelines are followed and enforced

REQUIREMENTS

Project management experience and proven track record managing and meeting cost, quality and timeline targets

Accountable for own contributions and for providing guidance to customers and new team members

Ability to make sound judgements based on experience to solve problems independently

Can explain detailed and / or complicated information to the customer and team in a clear, concise and calm manner

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation

Physical requirements include work at heights on ladders, the ability to lift 50 lbs without assistance and walk long distances between campus sites.

Commitment to build knowledge of the company, processes and customers on an ongoing basis :

Minimum of 5 years of hands-on data center experience, preferably focused on transport

Minimum of 2 years of supervisory experience

About us :

OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Centre based in India. These strategic locations offer our customers the competitive advantages of onshore, near shore, and offshore engagement and delivery options, with 24 / 7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defence & PSUs.

Our Centre of Excellence :

Requirements

Adhere to OHS framework