Insurance Policy Administration Manager

Job Description

Job Description

Job Summary : Manage and maintain the administration of insurance policies across multiple lines of coverage. Oversee daily activities of policy administration, including coordination of internal systems, workflows, and external software tools, Collaborate with agent licensing areas and claims. Support risk mitigation efforts, assist with budgeting processes for administrative functions, and participate in vendor discussions. Work to improve internal processes and enhance collaboration across departments.

Essential Responsibilities :

• Manage daily activities of policy administration functions and processes, ensuring smooth internal operations and adherence to company procedures.
• Implement and follow corporate administrative procedures, maintain compliance with policies and applicable regulations. Ensuring policies and administrative tasks adhere to company guidelines, industry regulations, and state-specific rules.
• Monitor operational performance, including service levels, expenses, and administrative workflows. Recommend and implement improvements to enhance quality and increase efficiency.
• Coordinate projects related to policy administration and address issues and collaborate with others to find solutions.
• Support integration of policy administration software. Collaborate with other teams to improve internal communications and support productivity and workflow enhancements.
• Assist in implementing risk management practices and support business continuity efforts within administrative functions.
• Assist in claims processing by reviewing policy provisions and supporting claim auditors to ensure the details of a claim align with policy terms and adherence to insurance regulations and compliance requirements.
• Work with company management to ensure open lines of communication regarding department services or needs, facilitation of workflow and processes. Identify and implement opportunities for improving quality and productivity, workflow and processing controls throughout the department.
• Stay current with professional affiliations to keep abreast of trends and developments for area of assignment; serves as a technical liaison for area of expertise and works with appropriate others to assure representation of department scope across the infrastructure.
• Perform other related duties and special projects as assigned.

Required Education and Experience :

Position Type and Expected Hours of Work :

This is a full-time position. CSO’s overall business workdays are Monday through Friday, 7 : 30 a.m. to 5 : 00 p.m. with the incumbent’s actual work hour schedule to be determined by their supervisor. Attendance is required with employee working their scheduled hours of work at the employee’s designated work location, which may be office or remote based, or a combination thereof.

Work Environment :

This job operates in a corporate office environment. Incumbent is expected to reasonably work through necessary stressors of the job and work well with others.

It is CSO’s practice to communicate pertinent information on job duties, company policies and benefit disclosures via its email system. Thus, employees are required to access their company email account as an integral part of their job responsibilities.

Physical Demands :

This role routinely uses standard office equipment such as computers, cell phone, laptops, photocopies, filing cabinets.

The work performed is sedentary with the employee seated, and standing intermittently, to perform most duties. Less than 10% of the time will be spent performing physical activities and the job does not involve stooping, crawling or kneeling except in occasional situations. However, a negligible amount of lifting, pulling and pushing may be required to perform the work and some walking, standing, and manual dexterity may be required in routine activities such as carrying papers, opening file drawers, operating basic office equipment.

Travel :

Occasional travel to conventions or meetings. Not more than 1-2 times a year.

The above job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the minimum knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CSO is a smoke and drug free workplace and requires post offer drug testing. Those applicants in need of reasonable accommodations to the application, the hiring process or the position applied, should communicate the request to Human Resources at 402-399-3336, toll-free at 1-800-826-6587, ext. 3336.

Job offers are contingent upon the successful completion of our post-offer drug screen and a background check which includes criminal, education, and past employment. Some positions may also include credit and / or motor vehicle report where those checks are related to the position. Criminal convictions do not necessarily prevent employment. Various factors may be considered including, but not limited to, the type of conviction and its relationship to the job, the nature and seriousness of any offense and the length of time since conviction. Applicants are not obligated to disclose any sealed criminal record.

Equal Opportunity Employer

Participates in E-Verify