Tax Services Specialist

Job Description

Job Description

We are looking for a detail-oriented Tax Services Specialist to join our team on a contract basis in Rochester, New York. In this role, you will provide exceptional customer support while managing a range of tax-related tasks in a fast-paced environment. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a commitment to delivering high-quality results.

Responsibilities :

• Follow up promptly on outstanding items to ensure timely resolution in accordance with service level agreements.
• Develop and maintain a thorough understanding of company products, policies, and procedures.
• Organize and prioritize daily tasks with a focus on meeting time-sensitive deadlines.
• Support both internal and external clients by completing payments, filings, and assisting with tax agency account registrations.
• Research and resolve tax notices while ensuring accurate data entry and verification.
• Utilize tools such as Oracle, MasterTax, Prism, Salesforce, ClientSpace, and Microsoft Office products to complete tasks effectively.
• Uphold the company’s values, including integrity, service, innovation, partnership, accountability, and respect.
• Create and manage spreadsheets to streamline data organization and reporting.
• Provide excellent customer service by addressing inquiries and resolving issues efficiently.
• Perform additional duties as assigned to support the team.
• High school diploma or equivalent.
• A minimum of 2 years of relevant work experience, preferably in payroll or tax-related roles.
• Exceptional attention to detail with a focus on accuracy and timeliness.
• Strong verbal and written communication skills.
• Proven ability to manage multiple tasks and systems simultaneously in a high-pressure environment.
• Outstanding customer service and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with tools like Oracle and other HRIS systems.
• Ability to work independently and meet deadlines in a fast-paced setting.