French Speaker Health Insurance Customer Service Coordinator

About us :

PayerFusion is a leading healthcare payment solutions provider dedicated to streamlining the insurance claims process and enhancing patient experiences. Our mission is to bridge the gap between healthcare providers and insurance payers, creating a seamless, technology-driven environment that prioritizes efficiency and clarity in health insurance communication. We are committed to innovation, collaboration, and delivering exceptional service to our clients and partners.

The Opportunity :

We are seeking a French speaker Health Insurance Customer Service Coordinator to join our dynamic team at PayerFusion. In this role, you will be the primary point of contact for our clients, ensuring they receive timely and accurate information regarding their health insurance inquiries. You will utilize your knowledge of health insurance policies and customer service best practices to address client needs, resolve issues, and improve overall satisfaction with our services.

Job Responsibilities :

• Communicate with health providers and insurance companies to develop rapport, confirm eligibility, and payment.
• Thoroughly research and appropriately respond in a timely manner to all verbal and written requests for assistance from Clients, providers of service and any other request as needed.
• Provide excellent service to insured members
• Interpret and apply insurance policy benefits to international customers.
• Determine level of service needed and eligibility of customer.
• Document all relevant information effectively and accurately in case management system.
• Perform other similar and related duties as required.
• Must speak French

Required Qualifications :

Nice-to-Haves :