Customer Support Specialist (Energy Services Industry) in Harrisburg

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Job DescriptionJob Description Customer Support Specialist Location : Harrisburg, PA

Employment Type : Full-Time

Company : Confidential (Energy Services Industry)

About the Role :

We are seeking a Customer Support Specialist to join our growing team in the energy services industry. The ideal candidate is a detail-oriented, customer-focused professional who thrives in a fast-paced environment and enjoys helping customers solve problems and find solutions.In this role, you will work closely with our Sales, Service, and Warehouse teams to ensure seamless customer experience — from initial inquiry to issue resolution. You’ll play a key role in maintaining our reputation for exceptional service and reliability. Key Responsibilities :

• Answer incoming calls and direct them appropriately.
• Collaborate with internal teams (Sales, Service, Warehouse) to ensure customer satisfaction.
• Input inbound and scheduled service calls and emails into the dispatch system.
• Process service invoicing customers and subcontractors.
• Track and maintain records for department certifications and training.
• Support ordering and inventory of service parts.
• Process warranties, start-ups, and commissions.
• Monitor vehicle inspections and maintenance schedules.
• Manage incoming and outgoing mail and vendor documentation.
• Maintain vendor agreements and related records.
• Stay informed on company products, market trends, and customer strategies.
• Manage office supply, inventory and ordering.
• Assist in investigating and resolving customer or vendor questions.
• Maintain accurate and organized documentation.
• Contribute to team goals and uphold company safety and compliance standards.
• Perform other duties as assigned.

Qualifications :

Schedule & Compensation :

Why Join Us :

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.