Sr. Manager Account Services

Senior Manager, Account Services

We are seeking a seasoned and strategic Senior Manager, Account Services to lead multiple teams focused on delivering exceptional service to our clients. This role is pivotal in driving operational excellence, leading with a customer-first mindset, and aligning our service strategy with broader business objectives.

As a senior leader within Account Services, you will oversee a team of managers, leads and / or Individual Contributors who are responsible for technical service delivery, client relationship management, and operational performance. Your leadership will directly influence scalability, team development, and the overall customer experience across a high-volume and fast-moving client segment.

How You Will Make An Impact :

Leadership & Organizational Development

• Lead multiple teams, including Managers, Sr. Team Leads, and individual contributors across the Account Services function.
• Drive team alignment with company goals and promote a high-performance, inclusive culture.
• Mentor and develop people leaders, fostering leadership readiness and succession planning.
• Establish clear objectives, track team performance, and lead performance reviews and coaching efforts.
• Report individual development of team members and managers to the Sr. Director Client Services.
• Attend regularly scheduled touch point meetings with various department leaders.

Customer Success & Escalation Management

Operational Strategy & Process Optimization

Cross-Functional Influence & Strategic Execution

Experience You Will Bring :

Preferred Qualifications :

Why This Role?

You'll be at the forefront of shaping how we serve a complex and rapidly growing customer segment. This is a high-impact role with visibility across the organization, offering the opportunity to innovate, lead leaders, and make a lasting mark on our customer experience and business performance.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range : $113,000.00 - $150,000.00