Intake Specialist

Job Description

Job Description

Job description

A multi-practice law firm is seeking an intake specialist to join its growing team in our Palm Beach Gardens office.

The ideal candidate for this position has a strong work ethic, demonstrable customer service background, exceptional problem-solving skills and is comfortable working in a detail-oriented and dynamic workplace.

Job Duties :

• Create a positive and professional first impression on behalf of the firm.
• Answer and screen calls / emails from prospective clients
• Assist prospective clients by collecting information, answering questions, and relaying messages
• Schedule appointments and assist clients with electronic signatures
• Create accurate and detailed intake summaries
• Input key client and intake data into the firm’s database
• Work with dedicated attorneys and management to ensure a best-in-class client experience
• Ability to provide excellent client service by communicating clearly and professionally
• Ability to meet daily, weekly and monthly team goals as they pertain to client service metrics
• Additional duties, as assigned

Skills :

Qualifications :

Base Pay : $18-$19 / hour

Supplemental Pay

Bonus pay

Benefits

Health insurance

Paid time off

Dental insurance

401(k)

Vision insurance

401(k) matching

Life insurance

Employee discount

Employee assistance program

Parental leave

Job Type : Full-time