Customer Support Incident Responder

A company is looking for a Customer Support Incident Responder.

Key Responsibilities

Monitor alerts and triage reports to identify and confirm incidents

Lead customer support response during high-severity incidents and ensure effective communication

Document customer impact and analyze incidents for continuous improvement

Required Qualifications

4+ years in a Customer Support or similar customer-facing role

Experience with CRM systems, preferably Zendesk

Calm under pressure with a focus on customer experience

Collaborative partner with a data-informed approach to process improvement

SQL experience is a plus