Job Description
Job Description
We are looking for a dedicated Financial Counselor to join our team on a contract basis in Santa Rosa, California. This role is integral to ensuring smooth patient admissions, financial counseling, and the management of self-pay accounts. The Financial Counselor will collaborate with various departments and team members, including the Revenue Cycle Team, Patient Access, case managers, insurance representatives, and healthcare providers.
Responsibilities :
- Facilitate patient admissions by conducting interviews, verifying insurance coverage, and processing necessary paperwork.
- Provide financial counseling to patients and their families, offering guidance on payment options and resolving admission-related inquiries.
- Manage patient valuables securely during hospital stays and handle monetary transactions such as co-payments and payment arrangements.
- Assess private pay accounts, verify insurance details, and coordinate credit and collection procedures to ensure timely account resolution.
- Collaborate with case managers, physicians, and other staff to decrease claim denials and increase reimbursement efficiency.
- Maintain thorough knowledge of third-party payer processes, Medi-Cal billing requirements, and charity care criteria.
- Generate price estimates, analyze financial reports, and ensure timely reporting of accounts.
- Handle incoming calls with a detail-oriented approach, providing excellent customer service and timely responses.
- Demonstrate strong organizational skills by independently managing workflows and multi-registration processes.
- Maintain a detail-oriented demeanor and ensure service excellence in all interactions with patients, peers, and hospital staff.
- High school diploma or equivalent education.
- Minimum of 2 years of experience in healthcare billing and insurance processes.
- Familiarity with medical terminology and basic coding knowledge such as ICD-10.
- Proficiency in administrative tasks, including data entry and receptionist duties.
- Strong communication skills and the ability to handle inbound calls professionally.
- Competence in PC software applications and administrative office procedures.
- Ability to work independently while managing multiple responsibilities efficiently.
- Commitment to providing exceptional service and maintaining confidentiality in all patient interactions.