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Financial Counselor

Financial Counselor

Robert HalfSanta Rosa, CA, US
5 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

We are looking for a dedicated Financial Counselor to join our team on a contract basis in Santa Rosa, California. This role is integral to ensuring smooth patient admissions, financial counseling, and the management of self-pay accounts. The Financial Counselor will collaborate with various departments and team members, including the Revenue Cycle Team, Patient Access, case managers, insurance representatives, and healthcare providers.

Responsibilities :

  • Facilitate patient admissions by conducting interviews, verifying insurance coverage, and processing necessary paperwork.
  • Provide financial counseling to patients and their families, offering guidance on payment options and resolving admission-related inquiries.
  • Manage patient valuables securely during hospital stays and handle monetary transactions such as co-payments and payment arrangements.
  • Assess private pay accounts, verify insurance details, and coordinate credit and collection procedures to ensure timely account resolution.
  • Collaborate with case managers, physicians, and other staff to decrease claim denials and increase reimbursement efficiency.
  • Maintain thorough knowledge of third-party payer processes, Medi-Cal billing requirements, and charity care criteria.
  • Generate price estimates, analyze financial reports, and ensure timely reporting of accounts.
  • Handle incoming calls with a detail-oriented approach, providing excellent customer service and timely responses.
  • Demonstrate strong organizational skills by independently managing workflows and multi-registration processes.
  • Maintain a detail-oriented demeanor and ensure service excellence in all interactions with patients, peers, and hospital staff.
  • High school diploma or equivalent education.
  • Minimum of 2 years of experience in healthcare billing and insurance processes.
  • Familiarity with medical terminology and basic coding knowledge such as ICD-10.
  • Proficiency in administrative tasks, including data entry and receptionist duties.
  • Strong communication skills and the ability to handle inbound calls professionally.
  • Competence in PC software applications and administrative office procedures.
  • Ability to work independently while managing multiple responsibilities efficiently.
  • Commitment to providing exceptional service and maintaining confidentiality in all patient interactions.
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Financial Counselor • Santa Rosa, CA, US