Job VP, IT Experience, Infrastructure, Operations

VP Of It Experience, Infrastructure & Operations

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Brands, a $4 billion global technology company, is leveraging the power of its portfolio, including QSC for AV & collaboration, Distech and Atrius for building controls and automation, and Acuity's industry-leading lighting solutions, to create best-in-class connected spaces. As the VP of IT Experience, Infrastructure & Operations, you will play a pivotal role in ensuring Acuity Brands' IT infrastructure, end-user experience, and operations are optimized to drive business success. This role will oversee global IT infrastructure, ensuring high availability, security, scalability, and a superior user experience, while also leading strategic initiatives such as establishing showcase centers and planning & executing a blueprint to showcase Acuity's product portfolio.

This is an exciting opportunity for a seasoned IT leader to shape the future of employee experience, infrastructure, operations at Acuity Brands, driving technology excellence and innovation across a global enterprise.

Base Pay Range : $177,000 - $353,000We will be accepting applications until a final candidate is identified.

The above reflects the pay range that QSC reasonably expects to pay for this role. This pay range also depends on various factors such as job duties and requirements, relevant experience and skills and geographic location. In addition to the base salary range, QSC offers a comprehensive package including but not limited to health benefits, 401K or Roth retirement plans and generous time off.

Responsibilities

1. Associate / End-User Experience

• Lead the development and implementation of strategies to enhance the end-user technology experience, ensuring seamless integration of hardware, software, and collaboration tools.
• Oversee the IT Helpdesk, ensuring a user-centric approach that delivers efficient incident resolution, service request management, and proactive support. This also includes IT support for remote offices and field employees, maintaining reliable connectivity, providing event support, and integrating with core IT systems.
• Manage End-User Computing (EUC), including device provisioning, lifecycle management, performance optimization, and automation of deployments to improve user productivity.
• Drive continuous improvements in user support processes, leveraging analytics and feedback to enhance IT service delivery.

2. Collaboration & Experience Centers

3. Infrastructure (On-Prem & Cloud)

4. Operations

5. Security

6. Management & Team Building

Qualifications