Service Desk Engineer

A company in Phoenix, AZ is looking for a Service Desk Engineer to. This is a technology concierge position, and you will be receiving tickets from Colleagues. Your responsibilities include imaging computers, shipping and receiving, working and resolving request tickets, equipment inventory and validation. This is an onsite position, in their Desert Ridge location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

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• ServiceNow
• Experience supporting MAC
• 1-3 years of Help Desk and / or Desktop Support experience ideally in a large organization (1,000+ staff)
• Imaging experience
• Windows 10 troubleshooting and diagnostics
• Strong application troubleshooting (Outlook, Office 365, etc.)
• Networking troubleshooting (network connection diagnostics, VPN)
• Active Directory
• Edge & Chrome troubleshooting
• Excellent written and verbal communication