DriveUp&Go Supervisor

Drive Up & Go Supervisor

Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to train shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.

Key Responsibilities :

• Supervise team of Drive Up & Go employees
• Possess strong customer service skills. Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers questions.
• Support Store Management in effective management and coaching of Drive Up & Go employees
• Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car.
• Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement.
• Selecting and collating of product for online grocery orders.
• Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to assure product is not damaged while in transit.
• Perform all site workbench functions on a daily basis and maintain necessary paperwork.
• Perform periodic shopper audits to ensure procedural follow through.
• Help customers while on the sales floor.
• Ensures compliance with Company rules and regulations by all department personnel.

Skills and Experiences :

Physical Environment :

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