Quality Assurance Consultant NowNext CRM Execution Team

About the Role

We are seeking a Quality Assurance (QA) Consultant to join the NowNext CRM Execution Team. In this role, you will ensure that our AI-powered, end-to-end CRM solutions meet the highest standards of quality, reliability, and business value.

You will design and execute test strategies across lead-to-cash, CPQ, sales & order management, customer service, field service, and AI agent workflows, working closely with Technical Consultants, Business Process Consultants, and Project Managers. This role combines hands-on test execution with advisory and collaboration skills, supporting both internal development and customer UAT.

Key Responsibilities

• Test Strategy & Planning

Define and maintain test plans, scripts, and acceptance criteria based on business requirements and user stories.

Perform hands-on functional, integration, and regression testing of ServiceNow configurations and integrations (Salesforce, Pega, Dynamics, SAP, Oracle).

Partner with Business Process Consultants to ensure acceptance criteria reflect business outcomes.

Capture lessons learned and contribute to test accelerators, reusable templates, and delivery playbooks.

Qualifications

To be successful in this role you have :

Required

Preferred

Success in this Role Looks Like

Why Join Us?

As part of the NowNext CRM Execution Team, youll play a critical role in ensuring that our AI-powered CRM solutions deliver real, reliable outcomes. Youll bring your testing expertise from Salesforce, Pega, ServiceNow, or other platforms and apply it to the next generation of CRM. This is an opportunity to influence quality standards for lighthouse customers and help shape the future of CRM delivery.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@ for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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