Program Supervisor

Program Supervisor

The Community Safety Ambassador Program is part of San Francisco's "Breaking the Cycle" initiative, which emphasizes a comprehensive approach to tackling homelessness and behavioral health crises. This program deploys specialized and highly trained ambassadors to provide services such as community engagement, intervention and de-escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City's systems of care for people in need. The goals of the program are to : (1) promote safer and cleaner environments in commercial corridors, parks, neighborhoods, and other locations impacted by drug markets and unsafe, and unsanitary street and sidewalk conditions; (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building, and connections to services and resources.

The Program Supervisor functions as part of a two-person Ambassador team consisting of a Supervisor and an Ambassador. Ambassador teams will be deployed to commercial corridors, parks, neighborhoods, and other locations impacted by drug markets, as well as unsafe and unsanitary street and sidewalk conditions. The teams will provide services such as community engagement, intervention and de-escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City's systems of care for people in need. Under the supervision of the Program Manager and Heluna Health's Chief Program Officer, the Program Supervisor provides leadership for deployment activities and will also work to coordinate with local stakeholders to assist the target population.

This is a temporary, grant-funded, Full time, benefitted position. Employment is provided by Heluna Health.

Essential Functions

• Provides in-field leadership to deployed teams of Community Safety Ambassadors and Senior Ambassadors.
• Deploys with team to provide services as requested by the City.
• Provide de-escalation and stabilization interventions.
• Provide transportation assistance when feasible and appropriate.
• Ensure that high-acuity clients are connected with the appropriate resources, including the Department of Public Health, Homelessness and Supportive, Housing (HSH), Emergency Management (DEM), Police (SFPD) and Fire (SFFD).
• Monitor and follow up with individuals and service providers to confirm the timely completion of referrals and linkages, access to services and maintenance of services, documentation of follow-up, and service status.
• Assist in the transportation and / or safe passage of vulnerable individuals.
• Establish positive relationships with clients, staff, and other providers in community; foster cooperative work environment.
• Minimize service duplication and maximize service delivery by coordinating outreach efforts and care with Neighborhood Street Team, lead agencies and other service providers within Service Area.
• Mentor and train staff on developing proper outreach and engagement skills.
• Maintain data as required by the program.
• Other duties as assigned.

Minimum Qualifications

Preferred Qualifications

Other Skills, Knowledge, and Abilities

Physical Demands

Stand Constantly

Walk Constantly

Sit Frequently

Handling / Fingering Constantly

Reach Outward Occasionally

Reach Above Shoulder Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry Occasionally - Up to 35 lbs

Push / Pull Occasionally - Up to 35 lbs

Talk / Hear Constantly

See Constantly

Taste / Smell Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs / day)

Frequently (2 - 5 hrs / day)

Constantly (5+ hrs / day)

Work Environment

Travel outside to various locations and on occasion, general office setting, indoors temperature controlled

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

All qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance

EEOC Statement

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.