Shift Leader

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Shift leader works closely with the team, training and coaching new and existing employees; and supports management with other tasks / projects.

Responsibilities :

Team Environment : (but not limited)

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Empowers the team to satisfy guests and resolve problems
• Provide great guest service, resolving guest issues while being polite and respectful
• Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order

Operational Excellence :

Profitability :

Skills and Qualifications :

Competencies : Great Focus :

Passion for :

Problem Solving and Decision Making :

Interpersonal Relationships & Influence :

Join Our Team and Be a Part of Our Family!

Are you seeking a workplace where you're not just another employee, but a valued member of our family? Do you yearn for a place where opportunity for growth is more than just a catchphrase? Look no further! At Bapa Network, we believe in fostering a family atmosphere, where your contributions are appreciated, and your professional aspirations are supported. Discover the opportunities that await you at Bapa Network! Become a part of our extended family. Your future is bright here, and we can't wait to welcome you aboard!