Contact Center Representative

Job Description

Job Description

Company Description

We’re a 70-year-old organization with a big heart and a bigger purpose—looking for someone special to fill a meaningful role. We believe in long-term relationships, giving back to our community, and making every connection count. Serious inquiries only—we’re in it for the long haul.

At Greater Texas, we love people who love people. Our work goes beyond finances—we build trust, friendships, and lifelong impact.

If you have a passion for helping others, there’s a good chance you’ll fall in love with us.

— Greater Texas

Job Description

What's in it for you as a Contact Center Representative :

• Hybrid position
• Training and ongoing coaching to learn highly desired skills for career development.
• Opportunity to be part of a growing organization where you can make an impact on members, teammates, and the community in meaningful ways.
• Greater Good :  16 hours paid volunteer time per year
• Full Benefits Package : 401k, Medical, Dental, Life, 12 paid holidays, Paid Time Off

The Basics as a Contact Center Representative :

What you'll do as a Contact Center Representative :

In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels. You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.

Qualifications

Must Have as a Contact Center Representative :

Nice to Have as a Contact Center Representative :

Additional Information

All your information will be kept confidential according to EEO guidelines.