Clinic Support

Job Posting

Under the supervision of the Office Supervisor, performs a variety of client intake and eligibility screening functions. Maintains client medical records in hardcopy and digital formats, and provides general clerical support for clinic staff. Position may include combined assignments in the Holland, Hudsonville, and / or Grand Haven offices. This is a full-time benefited position working out of the Public Health building in Holland, Michigan. Travel to other County locations as needed. Typical working hours are Monday-Friday 8 : 00am-5 : 00pm.

The essential functions of this position include, but are not limited to, the following :

• Receives and responds to requests for information concerning availability of clinical services, insurance eligibility criteria, clinic hours and locations, fees and other matters. Provides general information and client referrals to community health partners and related community and social service agencies.
• Explains and verifies programmatic insurance eligibility requirements, reviews client eligibility documents and / or instructs clients to obtain required documents, and applies established eligibility criteria to determine the services for which individual clients are recommended. Explains billing practices and fee collection procedures, collects fees and provides receipts for clinic and environmental health services.
• Assists clients in completing consent to treat, registration, consent to release information, and medical history forms.
• Schedules client appointments, makes reminder phone-calls, contacts no-shows to reschedule appointments and responds to voicemail.
• Prepares client medical files for scheduled appointments, verifies continuing eligibility for services, and updates payor information for coordination of benefits. Updates client electronic medical records, including immunization cards.
• Maintains stocks of printed educational and service brochures for clinic. Monitors and restocks office supplies.
• Assists supervisory staff in the training of Clinic Support staff and provides input on programmatic policies and procedures.
• As needed, dispenses and maintains stock of Sharps containers, radon kits, and sample water bottles.
• Collects real estate evaluations, well and sewer permits, and vacant land permits.
• Helps support an equitable, safe, diverse, and inclusive workplace.
• Performs other functions as assigned.

Required Education, Training and Experience :

High school diploma or GED and post-secondary training in medical terminology, combined with at least one year of experience in clinical support services, or an equivalent combination of education and experience.

Additional Requirements and Information :

Required Knowledge and Skills :

Note : Ability to communicate in Spanish, Lao, Cambodian or other language spoken by ethnic groups residing in the county strongly preferred. Physical Requirements : Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and / or audiological appliances and devices to increase mobility. Working Conditions : Work is generally performed in a normal office environment.

Ottawa County is an Equal Opportunity Employer