Customer Success Lead - Family Empowerment Associate

Customer Success Lead - Family Empowerment Associate

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time : family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious : to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We're supported by top, mission-driven VCs to empower families throughout the country.

The Role

Work Schedule : Monday to Friday, 12 : 00 PM - 8 : 00 PM Eastern Time

We're looking for passionate and empathetic hustlers to join us. This is not your typical sales or customer success position. Instead, you'll be working with real families with real human problems. Your role is to empower underserved families to take the most transformative step of their life to access care. Key responsibilities :

• Own and drive the family empowerment function. You'll be in charge of managing our family training pipeline, pushing families to reach their maximum potential and to obtain best-in-class clinical training to best care for others.
• Uplift our families. You'll guide families through the healthcare and training maze. You are their biggest cheerleader during the highest highs and lowest lows.
• Partner with technology, clinical, and product teams across Abby Care. You'll be a critical voice for collaboration among initiatives to further our mission.
• Build a thriving community. You will play an integral role in building out our Abby Care community, helping coordinate meet-ups, introducing families to each other, and organizing events, seminars, and conversations that empower families to rely on one another to get through the sometimes bumpy roads.

Requirements

Our Values

Benefits

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.