Demonstration Lead

Job Description

Job Description

Salary : $25 / hr + commission

Demonstration Lead FAO Schwarz Flagship Store

Our Story So Far

Founded in 1862, FAO Schwarz is one of the oldest and most iconic toy retailers in the world. Frederick August Otto Schwarz dreamed of a marvelous, bountiful emporium full of extraordinary, one-of-a-kind toys from all over the world. His dream became a reality, and as one of America's oldest brands, we have provided this wonder to families for more than 160 years.

The Job

The Demonstration Lead will coach our team of Demonstration Associates to perform live, interactive toy demonstrations for numerous products across key areas of the store. This role will be responsible for bringing our toys to life through demonstration, as well as delivering the FAO Schwarz brand to each guest as they visit the store, ensuring they receive care, attention, and excitement. This role will be instrumental in driving a sales culture that helps us meet or exceed our daily sales and KPI goals.

The Demonstration Lead will also perform daily checks to ensure all demonstrations are performing to our operational standards, and will collaborate with store leadership to escalate concerns and improvements as needed. This role will assist with maintaining stock levels and merchandising standards, and ensure demo equipment & technology are maintained throughout the day to seamlessly fulfill demonstration sales.

Reporting to : Sales & Experience Manager

What Youll Do

Guest

• Lead by example, using the FAO Schwarz selling vision to effectively engage and delight each guest, creating authentic connections, at times handling multiple guests simultaneously.
• Be able to adapt your style to engage both children and adults as they visit us in the store.
• Demonstrate great selling techniques and coach your team to meet or exceed sales goals and KPIs.
• Be the expert in your demonstration stations and train the team to ensure all information provided to the guest is accurate.
• Coach your team to demonstrate in front of a large audience or one-on-one with the purpose of driving sales.
• Complete regular observations of each demonstration, providing objective feedback to team members to enhance the guest experience and selling skills.
• Show an understanding of effective zoning and make adjustments to the daily plan as needed.
• Embody a guest before task mentality and make decisions focused on maximizing the guest experience.
• Escalate guest feedback to the appropriate parties and take action to address opportunities to improve in a positive and constructive way.

Team

Store

What You Have

This job description should not be construed to contain every function / responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned.

FAO Schwarz is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

FAO Schwarz strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons, on the basis of age, race, color, religion, creed, national origin including ancestry, ethnicity, sex including pregnancy, gender identity, and transgender status, gender, physical or mental disability, including gender dysphoria and similar gender-related conditions, alienage or citizenship status, military status, including past, current, or prospective service in the uniformed services, genetic information, predisposing genetic characteristics, marital status, partnership status, domestic violence victim status, familial status, actual or perceived sexual orientation, unemployment status, caregiver status, credit history, salary history, or any other category protected by applicable federal, state and local laws, with respect to hiring, promotion, discipline, firing, compensation, benefits, or other terms, conditions or privileges of employment.

If you need a reasonable accommodation in the application or hiring process, or during the course of your employment, please contact the Director of Human Resources at HR@fao.com.

Apply online at faoschwarz.com / pages / careers ; ; or GetHired.com

FAO Schwarz is an EEO employer - M / F / Vets / Disabled