Coach / Core Crew Team Member - West Hartford, CT

Job Description

Job Description

[solidcore] coaches lead clients through our signature 50-minute, full-body, low-impact classes. They are responsible for educating clients on the use of our resistance-based machines and empowering them to push through our challenging workout. [solidcore] coaches are expected to be able to think quickly and provide clients of differing skill levels with support and motivation. Classes are intense but small, designed to allow our coaches to deliver each client with personalized attention and accountability in a group environment. The lights are low, the music is on point, and the community is [inspiring]. At their core, [solidcore] coaches are dedicated to and invested in helping those around them discover what they’re truly capable of.

All [solidcore] coaches must undergo [solidcore]'s comprehensive training program. Our training groups are small as well as highly selective, allowing for individualized support and tight-knit relationships. Training managers are dedicated to the success of each trainee and provide ample feedback as well as trackable goals. Please note, prior fitness teaching experience or fitness certification is not required.

Our company is expanding rapidly. Team members who have chosen a career with [solidcore] and demonstrate a passion for the brand are afforded unique opportunities to grow with us.

Roles and Responsibilities

• Participating in team meetings and events
• Learning new techniques and best practices from the coach community
• Interacting and forming relationships with clients and the fitness community
• Embodying the [solidcore] brand and culture
• Creating a fitness space that is welcoming and inclusive of all backgrounds and abilities
• Performing routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested
• Touring prospective clients through the facility, explaining the [solidcore] workout in detail (including the science), and demo the workout
• Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
• Maintaining product knowledge for all studio retail operations, including class packages, apparel, and promotions
• Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
• Assisting the Area Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
• Notifying Area Manager and / or member of the studio management team of any employee or client complaints or grievances, and assisting the Area Manager to respond appropriately
• Quickly addressing any maintenance or equipment issues that are visible to clients
• Communicating with studio leads via axel, phone, and email to generate sales
• Following up with client lists in axel to meet monthly sales quota Responding to client emails
• Alerting coaches about client milestones and setting up the keychain and board for celebration

Required Skills and Experience

Availability Requirements

Compensation and Benefits

[solidcore] is a national boutique fitness company with 100+ studios across the country. Our signature workout is 50 minutes of low-impact, high-intensity strength training : the lights are low and the music is loud. At [solidcore], we are passionately dedicated to the growth and development of our team and strive to create an environment where individuals can learn and develop their skills. We believe in cultivating a safe space where you are able to show up every day as your strongest, most empowered version of yourself. We stand behind the health and wellness of not only the teams working within the walls of our studios, but the broader community as well. We offer all full-time employees participation in our Solidcares program that includes unlimited PTO, full spectrum insurance coverage, cell phone stipend, and so much more. Please visit our website here to read more about our mission and benefits.

At [solidcore] we believe in blazing paths, not trailing behind and we are firmly committed to being the leader in diversity, equity, and inclusion within the boutique fitness space. We want to create a community in which people can feel safe to show up as their most authentic selves. Community is not just what we do - it’s who we are and we are dedicated to promoting a welcoming environment for all. You can click here to find out more about the actions we are taking to promote a more diverse and inclusive space for both our clients and our internal team.

[solidcore] is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. [solidcore] makes hiring decisions based solely on qualifications, merit, and business needs at the time.

[solidcore] is an approved continuing education provider for the Aerobics and Fitness Association of America (AFAA) and the National Academy of Sports Medicine (NASM).

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.