Talent.com
Online Global Booking Consultant
Online Global Booking ConsultantVentrone Ventures Travel • Houston, TX, us
Online Global Booking Consultant

Online Global Booking Consultant

Ventrone Ventures Travel • Houston, TX, us
4 days ago
Job type
  • Full-time
  • Part-time
  • Quick Apply
Job description

Job Description

This is a remote position.

About us :

Leisure and corporate travel :

Provides a full range of travel services, including personalized planning, guided tours, hotel and resort stays, and holiday packages.

Corporate clients :

Caters to businesses with specialized services, such as airline, hotel, and car arrangements, often with a focus on high-value, concierge-level service.

Promotional travel :

Specializes in promotional travel for various client types, including hotels, resorts, casinos, and grocery chains.

For travel agents

  • Host agency :

Acts as a host agency for independent agents who want to start their own home-based travel businesses.

  • Training and support :

    • Offers training, resources, and support through its in-house media room and online platforms to help agents build their businesses.

  • Business model :

    • Utilizes a model where agents earn commission on bookings and can also earn through the recruitment of new agents into the network.

  • Compensation :

    • Offers a commission split where agents receive 80% of the commission earned on bookings.

    Company history and structure

  • Founded :  1952 in Glendale, CA
  • Ownership :  A three-generation family-owned and operated company.
  • Structure :  Operates as a host agency and has also partnered with other companies, such as Evolution Travel, to expand its sales network.
  • Reach :  The company's agent network includes members in the USA, Canada, Australia, and Mexico.

    • Requirements

    An Online Global Booking Consultant's responsibilities include assisting clients with booking travel, accommodations, and activities, managing reservations from start to finish, and providing support throughout their trip. They must understand client needs, research options, handle payments, stay updated on travel trends, and manage any issues that arise, all while working remotely.

    Client management and planning

    Consult with clients : Discuss and understand clients' preferences, budgets, and specific requirements for trips.

    Research and recommend : Investigate destinations, accommodations, transportation, and activities to provide tailored recommendations and create detailed travel plans.

    Handle special needs : Account for specific needs such as accessibility, dietary requirements, or necessary travel documents (passports, visas).

    Booking and reservation management

    Book services : Make reservations for flights, hotels, car rentals, tours, and other travel-related services using booking systems.

    Process payments : Handle deposits and final payments for bookings.

    Manage changes : Address and manage any modifications or changes to bookings, including cancellations or delays.

    Communication and support

    Provide information : Supply clients with all necessary and pertinent information, including travel advisories, weather conditions, local customs, and how to maximize their budget.

    Communicate throughout : Stay in regular contact with clients to confirm details, provide updates, and address any concerns they may have during or after their trip.

    Offer post-trip support : Gather feedback after the trip to improve future services and assist with any post-trip issues.

    Administrative and professional development

    Maintain records : Keep accurate and up-to-date electronic records of all bookings and client interactions.

    Stay informed : Keep knowledge current on travel trends, policies, new promotions, and regulations by attending seminars or conferences.

    Problem-solve : Address and resolve unforeseen problems and complaints that may arise.

    Benefits

    Benefits

  • Fully remote - work from anywhere
  • Flexible work schedule - Make your own hours and schedule, full-time or part-time
  • No experience required - unlimited training provided
  • Access to earned travel industry certifications
  • Access to online and live travel booking and marketing training
  • One-on-One and team coaching with daily classes
  • No sales quota
  • Travel discounts and perks with free Disney Ticket and free cruise for two
  • Performance based with uncapped earning potential
  • Access to regular incentives, trips, prizes
  • Discounted CLIA card and opportunity to qualify for IATAN card
  • E&O insurance
  • Great company culture

    • Requirements

    Responsibilities :

  • Travel Planning : Collaborate with clients to understand their travel preferences and requirements. Create customized travel itineraries, including flights, accommodations, transportation, and activities.
  • Booking Management : Handle the end-to-end process of booking flights, hotels, rental cars, and other travel-related services. Ensure accuracy and efficiency in all reservations.
  • Communication : Maintain regular communication with clients to provide updates, answer inquiries, and address any concerns. Establish and nurture strong relationships with travel partners.
  • Problem Resolution : Proactively identify and resolve any issues that may arise during travel, such as flight delays, cancellations, or changes to itineraries. Provide timely and effective solutions to ensure a positive experience for clients.
  • Training : Attend live and online training programs and meetings to earn travel industry certifications to gain knowledge and comprehension in booking travel for clients
  • Documentation : Manage all travel-related documentation, including tickets, confirmations, and itineraries. Ensure that clients receive all the necessary information before their journey.
  • Travel Trends and Updates : Stay informed about the latest travel trends, regulations, and updates. Provide clients with relevant information and recommendations to enhance their travel experience by email and follow-up by phone to ensure thorough comprehension
  • Social Media and Marketing - Utilize the latest trends in social media to attract and obtain clients.
  • Customer Service : Deliver exceptional customer service to build and maintain a positive reputation. Address client feedback and continuously seek ways to improve the travel coordination process. Qualifications :
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clientele
  • Ability to prioritize and multitask
  • Good at research
  • Able to work independently
  • Goal oriented
  • Positive and professional demeanor
  • Time management and organization skills
  • Self-starter, positive mind-set, self-motivated
  • Excellent written and verbal communication skills
  • Must have computer and reliable internet
  • Must be 18 years or older
  • Authorized to work in the U.S.
    • Create a job alert for this search

    Global Consultant • Houston, TX, us