Customer Service Representative

Job Duties

Answer and manage 100+ inbound calls daily in a professional and courteous manner.

Schedule and confirm reservations for Metro Mobility clients.

Learn and utilize our CRM software to process requests and maintain accurate records.

Collaborate with team members to ensure smooth operations.

Provide clear and empathetic communication to clients, ensuring a positive experience.

Minimum Education Required

N/A

Minimum Experience Required

Call Center or Inbound Call Experience

Shift

Other

Number of Openings

3

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

Yes

Physical Required

No

Drug Test Required

Yes

Compensation

$18.00 - $18.25 / Hourly

Additional Compensation

3% Increase yearly

Postal Code

55411

Place of Work

On-site

Requisition ID

2025-3293

Job Type

Full Time

Job Benefits

Paid Training

PTO

Medical, dental, vision and life insurance

401k with up to a 5% company match

Employee Assistance Program

Employee Discounts

Earned wage access available with Tapcheck

Career growth opportunities

Application Link

https://gobeacon.wd1.myworkdayjobs.com/en-US/beaconmobilitycareers/details/Customer-Service-Representative_REQ-2025-3293-1?hiringCompany=75ac96f70b89010c2b7e76106bec0000