Customer Support & Print Fulfillment (Seasonal)

Job Description

Job Description

Salary : $17-22 / Hour

Company Background :

Holiday Magic Studios Inc. is a full-service seasonal photography provider with its headquarters in Fresno, CA.

In operation for nearly 20 years, weve operated studios at some of the most well-known and prestigious lifestyle centers in California.

Our mission at Holiday Magic Studios is to provide a premium quality, highly immersive experience for each guest.

Position Summary :

As a Customer Support / Print Fulfillment Specialist, you will play a key role in ensuring our customers have an exceptional experience from start to finish. You will be responsible for handling phone and online inquiries through Zendesk, assisting guests with questions, scheduling concerns, and post-session support related to their photo experiences with Santa.

In addition to customer support, you will also assist with print fulfillment, which includes downloading, printing, packaging, and shipping customer photo packages. Training will be provided on all systems and procedures to ensure consistent quality and accuracy.

Your role is to deliver professional, friendly, and efficient serviceresolving issues promptly while maintaining our brands warm and magical tone. You will communicate directly with families, photographers, and studio teams to ensure every guests experience is handled with care and precision.

This is an in-office position based at our Fresno headquarters. You will report to the Customer Experience Manager and collaborate closely with the Studio Operations and Fulfillment teams to maintain a seamless guest journey.

Duties & Responsibilities :

• Provide timely, accurate, and cheerful assistance to customers via phone, email, and live chat using

Zendesk.

Qualifications & Requirements :