Senior Analyst, Loyalty

Overview

Join to apply for the Senior Analyst, Loyalty role at Wayfair .

This range is provided by Wayfair. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

This is a hybrid role based out of our Boston office (4 days / week in office, 1 day / week remote).

At this time, Wayfair will not sponsor applicants for this position for the following work visas : F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

Base pay

$104,500.00 / yr - $118,250.00 / yr

What you’ll do

• Serve as an expert on overarching program performance, developing automated reporting frameworks and dashboards, tracking key program outcomes (acquisition, engagement, retention, and other KPIs), and monitoring overarching program P&L
• Provide critical insights into program trends and effects, exploring complex / advanced strategic topics (e.g., sign-up patterns, member activities) and translating findings into strategic recommendations
• Analyze program incrementality and quantify changes in member behavior (purchase frequency, purchase values, product types, visit sources and revenue attribution, etc.)
• Understand how customers engage with program rewards / benefits, and identify opportunities for continuous improvement
• Partner cross-functionally with Marketing, Product / Engineering, and Promotions teams to enable, track, and assess outcomes of complex A / B tests and cross-functional initiatives
• Socialize learnings with Wayfair senior leadership via concise, answer-first communications
• Collaborate with Data Science to explore opportunities to apply machine learning algorithms for improved program measurement and customer targeting
• Forecast program growth / financials and construct business cases for adjustments to program structure, new or enhanced benefits, etc.

What you’ll need

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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