Sales Engineer

The Sales Engineer is responsible for selling the Tecan Liquid Handling product line within the defined territory. His / her primary roles are to ensure that their sales objectives are met or exceeded within acceptable profit goals. He / she will also work directly with existing & new customers to identify their needs, understand their application methodology and apply this knowledge to offer a Tecan solution.

Responsibilites

• Responsible for all aspects of the local sale including but not limited to; prospecting, lead generation and follow-up, quotations, demonstrations, negotiations, contracts, closing, and through the installation and post-sale support process.
• Serves as a responsible representative of Tecan US, Inc. and operates with integrity and honesty in all business contacts.
• Achieves sales plan for assigned territory.
• Develops and maintains a high level of consultative sales skills, product and application methodology knowledge with associated features and benefits required to convert customer needs to sales.
• Obtains sufficient knowledge of accounts in order to develop and maintain account strategies to convert specific company needs to Tecan solutions.
• Develops and maintains effective time, territory, and account management practices.
• Responsible for providing regular and accurate forecast information for the territory in the CRM.
• Participates in or supports local, regional and national shows, as requested.
• Conducts demonstrations and coordinates installations and customer training.
• Builds relationships with procurement departments to streamline the approval processes.
• Adjusts content of sales presentations (within the guidelines of regulatory) by understanding the customers’ explicit and implied needs.
• Complies with regulatory requirements for appropriate Market & Business Units.
• Maintains accurate and timely data in the CRM
• Responds to problems or complaints that arise in accounts, either by personal action or by securing the assistance and support from others in the organization.
• Works as a liaison for reporting customer complaints to Tecan Technical Services and making recommendations to management.
• Works regularly with the Service organization to ensure customer satisfaction and to realize revenue on a predictable and timely manner.
• Appropriately manages existing accounts and establishes new accounts and customers by planning and organizing daily work schedule to call on existing or potential sales opportunities.
• Maintains all company supplied equipment and material in a safe, useable and serviceable condition.
• Completes all reports and customer information effectively and consistently as deemed necessary by the company
• Gives feedback to management regarding new potential applications or competition in the marketplace
• Ability to travel (limited).
• Handles essential tasks as assigned and responds to change productively.
• Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns

Skills

Preferred Location : Bay Area, California