About Rotech
Join a Leader in Home Healthcare
At Rotech Healthcare Inc ., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Overview and Responsibilities
Job Summary
We are seeking a dedicated Registered Nurse Call Center to join our team. In this position, you are responsible for providing telephonic support regarding respiratory equipment / supplies within their clinical expertise and education to field staff, referral sources, patients and caregivers. Also responsible for performing all tasks and communication related to CPAP compliance.
Pay range between $26 - $35 depending on experience and license
- Monday - Friday; 8am - 5pm with a 4-6 week On-Call rotation
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
Available for on-call assignments as needed, flexibility to cover 24 / 7 call center operation; at this time the rotation is every 4 to 6 weeksOn-call responsibilities are for phone consultations during non-business hours (e.g., AHCC locations)Counsels and re-educates non-compliant patients based on physicians' instructionsGathers information from patients, care-givers, field personnel, etc. regarding equipment problems and troubleshoots problems based on information providedInitiates patient enrollment into CPAP Compliance ProgramLearns and understands basic insurance guidelinesMaintains continuing education as necessary for performance of job responsibilities and as required for state licensure or certificationMaintains up-to-date licensure certification or other requirements per state law in the state(s) of practiceMakes determination of need for a physical visit when all other measures have been taken and are unsuccessful; contacts the location via e-mail or dispatches the PST or other personnel for physical visitMonitors patient's progress according to patient specific insurance guidelines and / or Rotech time-framePerforms diligence in securing all company information, including but not limited to company and patient informationProvides Clinical support to locations / field personnel with clinical related problems or needs, to answer troubleshooting questionsProvides patient education as applicable; education may include respiratory equipment use, maintenance and safety, physician's prescription for equipment use, importance of compliance with physician's prescription, benefits of therapy, potential consequences of noncompliance and potential adverse reactions / side effects from therapyReviews appropriate manufacture system for compliance trackingPerforms other duties as assignedQualifications
Employment is contingent on
Background investigation (company-wide)Drug screen ( when applicable for the position )Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and / or Experience
High school diploma or GED equivalent, requiredCredentials as a Registered Nurse (RN)Licensed in primary state of home office as required by state law and provide a copy of license to the locationPreferred Education and / or Experience
Completion of an accredited program / degree in respiratory care / therapy or related science is preferred; nursing or other paramedical training may be acceptable depending upon state licensure lawsMaintain CEUs as required by state law, and if not required by state law, then maintain a minimum of 4 CEUs per yearMay be required to obtain license in neighboring states as required by service area of locationExperience with home respiratory care, preferredOne year of related work experience, preferredSkills and Competencies
Effectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMake appropriate recommendations for changes to patient care as dictated by patient assessmentMulti-task along with attention to detailReview patient charts and discern compliance with Rotech's policies and proceduresSelf-motivation, organized, time-management and deductive problem solving skillsTroubleshoot clinical issues and resolve equipment issues over the phoneWork independently and as part of a teamMachines, Equipment and Technical Abilities
Email transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and / or tabletUnderstands use of all applicable home respiratory equipment and suppliesPhysical Demands
Lift and carry office equipment at timesRequires walking and standing 5%, sitting 95%, talking and listening majority of the shiftRequires close vision to small print on computer and / or tablet and paperworkRotech Information
Benefits
Generous paid time Off and paid holidaysOvertime pay for non-exempt hourly positions based on business needsCommission for Account Executives
Fixed and variable rate car reimbursement for Area Managers and Account Executives
Employee discount programEmployee recognition programBonus and incentive opportunitiesMileage reimbursement (when applicable for the position)Telephone reimbursement (when applicable for the position)EAP401k, HSA and FSA / Dependent Care FSAMedical, Prescription, Dental and VisionLife Insurance, Disability, Accidental death, Identity protection and Legal servicesMeru Health Mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings solutions programs
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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.