Team Member (Full Time)

Description:

Dairy Queen® (DQ®) franchisees, team members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant.

Job Description

We strive to create positive memories for all our fans, so we are looking for a positive, energetic team who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast-paced environment while providing exceptional customer service we would love to hear from you.

Applicants should be able to assemble, and present completed treat and food orders. This will include stocking, cleaning, and maintaining all customer areas in a clean, safe, and pleasant manner and to all restaurant safety and health codes.

Reports to: Management Staff and Shift Leaders

Responsibilities:

• Operates grill area in accordance with established standards, policies, and procedures.
• Quick, accurate and safe food production process.
• Assists in the success of the restaurant by ensuring guest satisfaction through adhering to standards for quality, value, service, and cleanliness.
• Maintains a positive working relationship with all restaurant employees and customers to foster and promote a cooperative and pleasant working climate.
• Communicates all significant issues, both positive and negative, with management staff.

Operations:

• Communicate clearly, quickly, and politely with co-workers to ensure correct order is served to the customers.
• Quickly and accurately prepares food products following restaurant, health and safety standards and procedures quickly and accurately.
• Be pleasant and alert to customer needs.
• Properly and safely operates and maintains restaurant equipment including grill, fryer, freezer, and other related cooking equipment while following all health and safety standards.
• Work as a “team” member to assure constant and consistent quality, service, cleanliness, and value to each customer.
• Clean the work area, organize and stock needed items. Move various food, paper, and cleaning items from other sections of building (or outside building) to immediate work area.
• Stocks and executes proper rotation of products.
• Completes assigned prep work for stocking and set up of grill area.
• Controls food production process.
• Breaks down and cleans grill area thoroughly every day as assigned by a manager or shift leader.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock, and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
• Informs the immediate supervisor promptly of all problems or unusual matters of significance.
• Performs other duties and responsibilities as requested by management staff or shift leaders.

Benefits:

• Competitive Pay
• Part Time Starting at $12.77/Hr + $0.50/Hr Attendance Bonus
• Full Time Starting at $14.00/Hr + $1.00/Hr Attendance Bonus
• 401K with Employer 4% Match (Full Time)
• Health, Dental, Vision, and Life Insurance (Full Time)
• Discounted Meals Program
• Incentive Point Based System
• Opportunities for Career Advancement
• Professional Training in Customer Service, Food Service, and Leadership
• Flexible Scheduling
• Fun and Engaging Work Environment

Requirements:

• Must have excellent customer service skills
• Exhibit good manners, proper personal hygiene, positive attitude, and promptness.
• Must be able to perform under pressure in a high-volume restaurant including moving and responding quickly for extended periods of time.
• Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift.
• Must be able to work in and out of different temperature ranges.
• Ability to handle raw, frozen, and cooked food products as well as products in and out of temperature danger zone (41-140 F).
• Capability to stand for long periods of time.
• Able to lift up to 50 pounds.
• Interact with the public and co-workers constantly during shifts.
• Must be able to read order monitors.
• Recall and communication of products and contents.
• Practice established food handling procedures and meet any local health regulations.