Operations Assistant

Job Description

Job Description

Department : Front Office Support Unit

FLSA : Non - Exempt

Work Location : New York, NY 10036

Summary :

To support underwriters and account officers as well as the customers by performing the following administrative duties.

Essential Duties and Responsibilities : include the following. Other duties may be assigned.

1. Create and organize the department folder in shared drive to manage all related working files.

2. All kinds of correspondence, financial statements, rent roll, personal financial statements, copies of checks, insurance, leases, CFTS, CPTS, Approval memos, memorandums, credit references, etc., must be scanned & saved in the “FOSU” shared drive under the Borrower’s folder.

3. Prepare and send out renewal insurance letters to agents and borrowers

4. Closely monitor Borrower’s insurance policy / certificate to ensure that the policy is up-to-date and all terms and conditions are conformed with the loan agreement.

5. Collect financial information for annual review

6. Communicate with customers, insurance agents, co-workers and other individuals to answer questions or explain information.

7. Loan Document Preparation

8. Manage on-line accounts including Equifax, Experian, and Flood Search. Grant authority to a new user when necessary.

9. Review of all invoices from the third parties service providers (CT Lien, Equifax, Experian, Lereta, Veri-Tax, appraisal company, environmental service company, etc.).

10. Reconciliation of all fees related to commercial mortgage from our Accounting department.

11. Miscellaneous tasks assigned by supervisor

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Bachelor’s degree is required from a four-year college or university in Business, Economics, Finance Accounting or relevant field. Master’s degree preferable.

Two to five years of experience with financial institutions with experience of customer service and handling files / documentation related to commercial real mortgage.

Additional Qualifications : Knowledge in Equifax, Experian, and / or Flood Search is a plus

Language Skills

Able to read and interpret documents such as operations policy and procedures. Able to write routine reports and correspondence in Chinese and English. Fluency in Cantonese / Mandarin and English.

Mathematical Skills

Ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; reach with hands and arms and talk or hear.

This job description in no way states or implies that the functions outlined are the only duties to be performed. It is understood and agreed that the employee may be required to perform additional duties and to follow other instructions, as directed by the employee’s supervisor and / or manager.