Talent.com
Call Center Lead

Call Center Lead

Pacific Exteriors LLCLake Forest Park, Washington, United States, 98155
30+ days ago
Job type
  • Full-time
Job description

Are you looking for a career where there is opportunity for growth, where you can enjoy a healthy work life balance, and work with a team that truly values you ?

We are seeking a Call Center Lead with a friendly, upbeat demeanor with the ability to thrive in a fast-paced environment who is willing to work as a team to get the job done!

Our company is big enough to offer great pay & benefits, but small enough that what you do everyday matters, and you have a voice in shaping the future growth of the company.

What We offer :

  • Paid time off
  • Sick Leave
  • 8 Paid Holidays
  • 401k with up to 4% company match
  • Health benefits including Medical, Vision, and Dental

General Daily Tasks Include :

  • Manage an Inside Sales Team of 2.
  • Monitoring and improving important key performance indicators.
  • Auditing Call logs.
  • Calling to schedule appointments for new and existing customers.
  • Calling and following up with customers on estimates given.
  • Oversee customer facing messaging platforms and ensure responses given by the department meet company expectations.
  • Communicating with our field sales team to coordinate appointments and resolve customer inquiries.
  • Manage and maintain the calendars for the Field Sales team.
  • Work with marketing team to review COM weekly and provide feedback on lead quality.
  • Manage all phones lines for current staff and new hires. Monitor numbers for spam.
  • Oversee all call campaigns and create new campaigns as needed.
  • Build and analyze reporting on contact center data.
  • Conduct regular QA audits and provide coaching on agent calls.
  • Act as the liaison between internal operations and our Answering Service.
  • Update processes and policies for the department as needed.
  • Other duties as assigned.

    • Position Requirements :

  • 3 years of Customer Service Experience
  • 1 year of Management Experience
  • Strong ability to multitask.

    • Job Type : Full-time

    Pay Range : $28.00 / hour + Bonuses!

    Physical Setting : In Office, M-F

    PI4a6edaa75c92-30511-38494593

    Create a job alert for this search

    Call Center Lead • Lake Forest Park, Washington, United States, 98155