Family Support Aide - (Monday / Friday 8am to 5pm)

Job Description

Job Description

AA degree preferred in Social Services or equivalent amount of experience / education working with at-risk / mental health children and adolescents.

Use of an automobile and transporting children for emergencies and / or planned transports as needed.

Driver's License must be in good standing.

The basic function of the CMO Family Support Aide is to provide efficient and effective data management and organizational support. The CMO Family Support Aide provides clerical and administrative support to the Case Management Organization front office.

Job Knowledge :

• A ssists FSC’s with emergency and / or planned transports as needed. Vehicle required for position.
• Consistently demonstrates support as part of the office / program management to meet departmental goals and objective.
• Demonstrates good judgment in making decisions in unprecedented situations.
• Seeks direction from supervisor when warranted. Refers to agency’s policies and procedures for guidance and decision making.
• Adheres to agency and departmental policies and procedures 100% of the time.
• Continually distributes agency mail and faxes in an accurate and prompt manner.
• Effectively organizes workload, using priorities to schedule and meet deadlines.
• Maintains files and notebooks of reports in an organized manner.
• Interacts with customers (employees and all other outside contacts) by verbal and non-verbal means that effectively transmit thoughts, feelings ideas and information.
• Identifies and focuses on meeting the needs of all customers (employees, guests, co-workers, and all other outside agencies).
• Serves as liaison between day-cares, accounting staff and FSC / care-givers.
• Uses computer programs efficiently to perform job responsibilities.
• Maintains confidentiality to include personnel file cabinets and applicant information.
• Completes COBRIS purchase requests for Family Preservation / Dependency staff as assigned; serves as liaison with Accounting department for financial requests.
• Send referrals to providers on new shelters.
• Orders birth medicals as needed for Dependency cases in absence of CMO Generalist.
• Scan and upload financial documentation as needed or required.
• Send ADS and Relative search letters as required and distribute returned letters to appropriate staff members.
• Assist with sending out ADS letters.
• Make monthly care-giver reminder calls for Medical and Dental appointments.
• Obtain medical and dental documentation as needed.
• Enter medical and dental appointments dates in FSFN.

Professionalism :

Requirements :

Physical Demands :

The employee will be required to talk, hear and see; ability to manipulate objects with hands / fingers and carry weights of up to 50 pounds.