Associate Program Manager

Resource Innovations is seeking an Associate Program Manager to join our growing team in Kansas City, MO. We are seeking a highly skilled and motivated individual with a strong background in program and/or project administration to join our dynamic team. Familiarity with Demand Response programs is a plus. As an Associate Program Manager, you will be responsible for reporting and workflow development, data analysis and customer service team support, program tracking, reporting and administrative support across all key teams supporting energy-related programs in Kansas and Missouri.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Supports the program call center in correctly routing customer inquiries and managing customer escalations.
• Develops and maintains budget tracking spreadsheets
• Creates templates and processes for monthly, quarterly, annual and ad hoc program and budget updates/reports
• Manages invoicing from subcontractors, assisting consultants with submitting them for payment, and tracking subcontractor budgets relative to funding
• Oversees invoicing/billing and tracks program budgets
• Develops and maintains accurate and timely reporting
• Innovates new processes for key strategic development initiatives, including participation pathways for non-traditional Demand Response customers
• Creates and collaborates on procedural documentation in support of the Program Manager
• Ensures data accuracy and integrity in all internal and external reports
• Generates operational efficiency initiatives to smooth workflows and optimize customer, contractor and client experiences
• Develops program dashboards and client reference materials to collaborate on strategic initiatives
• Other duties as assigned.

Requirements

• 5+ years’ experience in project management, finance management, data analytics, accounting, or other business operations functions
• Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Process-oriented with a focus on streamlining workflows and improving efficiency.
• Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives.
• Independent worker capable of taking ownership of assigned tasks, proposing solutions, and suggesting improvements to existing processes related to reporting, tracking, and analysis.
• Able to meet deadlines while adapting to shifting priorities and evolving business needs.
• Strong Microsoft Office skills including strong Microsoft Excel skills including the ability to create pivot tables, write formulas, and create well-formatted charts and tables.
• Experience with proprietary CRM systems and reporting and visualization software
• Experience developing spreadsheets and systems for tracking and/or analyzing financial performance or other operational activities.
• A strong desire to continue improving skills including the ability to quickly study to learn and improve software skills and knowledge
• Good communication skills both written and verbal
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Preferred skills, education and experience

• degree in business, accounting or finance, or / Degree in related field preferred. Relevant experience may substitute for degree.
• Experience in demand response or other utility programs is a plus.

Benefits