Talent.com
Member Service Representative

Member Service Representative

Planet Fitness BloomingtonBloomington, IL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Why Planet Fitness?

Each of our employees receive :

  • Complimentary Black Card Membership
  • Company Facilitated Training
  • Advancement Opportunities
  • Rewards and Recognition Programs

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including :
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

    • Qualifications / Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma / GED equivalent required.
  • Must be 18 years of age or older.

    • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
  • Will occasionally encounter cleaning chemicals during shift.

    • Pay & Benefits

  • Potential of up to three raises per year
  • Great career advancement opportunities
  • Insurance benefits for full time staff
  • 401k benefits based upon eligibility
    • Create a job alert for this search

    Member Service Representative • Bloomington, IL, US

    Related jobs
    • Promoted
    Provisionally Licensed Therapist

    Provisionally Licensed Therapist

    LifeStance HealthArrowsmith, IL, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 16 days ago
    • Promoted
    Licensed Clinical Mental Health Therapist

    Licensed Clinical Mental Health Therapist

    LifeStance HealthMcLean, IL, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 24 days ago
    • Promoted
    Occupational Therapist - School System

    Occupational Therapist - School System

    Core Medical GroupWest Township, IL, US
    Permanent +1
    Core Medical Group is seeking a travel Occupational Therapist for a travel job in West Auroa, Illinois.Job Description & Requirements. School Occupational Therapist needed for a contract in Rock...Show moreLast updated: 20 days ago
    • Promoted
    Wealth Management Client Services Associate

    Wealth Management Client Services Associate

    Busey BankBloomington, IL, United States
    Full-time
    The Wealth Management Client Services Associate will enhance the client experience by servicing client needs and providing support to the Wealth Management Team. This position holds responsibilities...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative - State Farm Agent Team Member

    Customer Service Representative - State Farm Agent Team Member

    Chuck Taylor - State Farm AgentCanton, IL, US
    Full-time
    Ive been a State Farm Agent since 1982 and remain proud to serve the Canton community where my roots run deep.Over the years, Ive had the privilege of giving back through service as a 20-year YMCA ...Show moreLast updated: 30+ days ago
    • Promoted
    Bloomington-Seasonal Store Associate Part Time

    Bloomington-Seasonal Store Associate Part Time

    Binny's Beverage DepotBloomington, Illinois, Estados Unidos, IL
    Part-time +1
    Follow proper age verification policies.Provide friendly assistance to customers and observe customer service policies.Perform cash register operations and maintain the check-out, shopping cart and...Show moreLast updated: 2 days ago
    • Promoted
    Member Advocate

    Member Advocate

    Decatur Earthmover Credit UnionForsyth, IL, US
    Full-time
    DECU is committed to a culture of positive member satisfaction, lasting relationships and exceptional products that are right for the needs of our members. We believe, and we want you to believe, it...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Clinical Psychologist - Bellflower, IL

    Licensed Clinical Psychologist - Bellflower, IL

    LifeStance HealthBellflower, IL, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Pharmacy Technician

    Retail Pharmacy Technician

    Hopedale Medical ComplexHopedale, IL, United States
    Full-time
    Hopedale Medical Complex is seeking a dedicated Retail Pharmacy Technician to join our vibrant team at the heart of community wellness. This role is pivotal in ensuring efficient operation of our ph...Show moreLast updated: 11 days ago
    • Promoted
    Patient Service Representative-Eureka Clinic

    Patient Service Representative-Eureka Clinic

    Carle HealthEureka, IL, United States
    Full-time
    The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting,...Show moreLast updated: 8 days ago
    • Promoted
    Service Team Member

    Service Team Member

    MichaelsNormal, IL, US
    Full-time +1
    Deliver friendly customer service, help customers shop our store, and find what they're looking for.Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and...Show moreLast updated: 30+ days ago
    Service Champion

    Service Champion

    Taco BellWashington, IL, US
    Full-time
    You are applying for a position with a franchisee or licensee of Taco Bell, not Taco Bell Corp.Franchisees and licensees are independent business organizations, who will be your only employer if hi...Show moreLast updated: 30+ days ago
    Service Team

    Service Team

    Panda Restaurant GroupNormal, IL, US
    Full-time
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work...Show moreLast updated: 30+ days ago
    Team Member

    Team Member

    Dave's Hot ChickenNormal, IL, US
    Full-time
    The Team Member is responsible and accountable for performing specific tasks and duties assigned within the Restaurant including Guest Service, Food Prep, Restaurant Cleanliness and Teamwork.The T...Show moreLast updated: 30+ days ago
    • Promoted
    Guest Service Representative

    Guest Service Representative

    DOUBLE STAR HOSPITALITY DECATUR LLCForsyth, IL, US
    Full-time
    Career Advancement Opportunities.We are looking for a customer-focused.You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative,...Show moreLast updated: 30+ days ago
    • Promoted
    Costco Membership Desk Representative

    Costco Membership Desk Representative

    TradeJobsWorkforce62515 Buffalo, IL, US
    Full-time
    We’re looking for a Costco Membership Desk Representative to perform daily responsibilities with dedication.Ensure compliance with company and safety standards. Stay adaptable in a dynamic, fast-pac...Show moreLast updated: 30+ days ago
    Team Member

    Team Member

    Pizza HutDECATUR, IL, US
    Full-time
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...Show moreLast updated: 30+ days ago
    • Promoted
    Member Service Representative (Decatur,IL)

    Member Service Representative (Decatur,IL)

    Planet Fitness DecaturDecatur, IL, US
    Full-time
    At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle.Our goal is to assist our members and our employees to reach their full potential.We are...Show moreLast updated: 30+ days ago