Access Analytics, Ambulatory Operations Consultant, Manager

Operations Consulting Generalist

Operations : Health Services

Time Type : Full time

Travel Requirements : Up to 80%

At PwC, our people in operations consulting specialize in providing consulting services on optimizing operational efficiency and effectiveness. These individuals analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimizing operational efficiency and effectiveness. Working in this area, you will analyze client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to :

Analyse and identify the linkages and interactions between the component parts of an entire system.

Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.

Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.

Develop skills outside your comfort zone, and encourage others to do the same.

Effectively mentor others.

Use the review of work as an opportunity to deepen the expertise of team members.

Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.

Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

As part of the Operations Consulting team you are involved in managing client engagements and producing solutions in the healthcare provider industry. As a Manager, you guide teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are responsible for project success and maintaining exceptional standards, while collaborating with cross-functional teams to achieve collective goals and objectives. Your role involves identifying opportunities for process improvement, developing financial models, and implementing new processes and technologies to drive adoption.

Responsibilities

Lead and guide teams in the healthcare provider sector

Manage client relationships and oversee account activities

Focus on strategic planning and mentorship of junior team members

Support the success of projects by maintaining standards

Collaborate with cross-functional teams to meet shared objectives

Identify and implement opportunities for process enhancements

Develop and utilize financial models to support decision-making

Drive the adoption of new processes and technologies

What You Must Have

Bachelor's Degree

5 years of experience

What Sets You Apart

Master's Degree in Health Administration, Management Information Systems, or Public Health preferred

Epic certification in relevant modules (e.g., Cadence, Ambulatory, MyChart)

Having healthcare provider or related consulting experience

Understanding of healthcare provider industry operations and payment systems

Conducting thorough assessments of client ambulatory operations

Identifying opportunities for process improvement and workflow enhancement

Developing financial models and key performance indicators

Implementing new processes, procedures, and technologies

Collaborating with cross-functional teams to achieve collective goals

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines.

The salary range for this position is : $99,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.