Assistant Boutique Manager- Bal Harbour

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Assistant Boutique Director

Chlo | Bal Harbour, FL

Reports to : Boutique Director

Role Overview

A Chlo Assistant Boutique Director is an ambassador of the Maison, in charge of welcoming every guest into the Chlo family.

The Assistant Boutique Director supports the Boutique Director in leading the team and supervising boutiques operations to ensure successful business; They act as the boutique leader in the absence of the Boutique Director.

A Team Leader

Organizes energizing team briefings and ensures a consistent high level of motivation

Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings

Shadows sales on the floor to coach the team and identify further individual training needs

Supports recruitment and induction of team

Leads by exemplarity, ensures good team spirit, and translates Chlo attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact

Is an active member of the Chlo community, shares best practices, asks questions, and provides support

An Operations Excellence Supervisor

Supervises impeccable boutique environment and teams grooming at any time of the day

Proactively liaises with team and management to suggest improvements in operations, processes, or more globally on boutique environment

Ensures implementation of all guidelines related to store and both management and sustainability

Supervises all stock management related tasks

Oversees compliance of established Richemont policies and standards

A Client Champion

Supports the team to initiate and develop long-term relationships with clients

Monitors CRM targets for boutique, CRM Supervisor and per stylists and helps the team to reach them

Supervises client database with consistent follow up of staff client books

An Omnichannel Business Promoter

Leads by example and supervises sales on the floor to improve business performance and customer service

Ensures full engagement of the team with omnichannel services and gives feedback to the Boutique Director on individual performance

Assists Boutique Director in analysing sales figures and co-creates monthly / quarterly / yearly action plan to improve business in line with Maison strategy

Motivates the team in reaching boutique and individual targets and systematically follows up with each team member

Actively participates in commercial activities and proactively proposes new ideas to improve business

Is aware of local trading environment and competitors' activities

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

recblid h3f4oyhdahwfvtreyn7t63g265d59m