Shift Lead

Shift Lead

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others. Ensuring consistent customer satisfaction includes executing the MIC (Manager-In-Charge) Success Routine and ensuring responsibilities under people, customers, and service are completed. Ensure that all team members complete their shift excellence tasks for their assigned position(s). Ensure that all employees present a neat clean appearance and wear company uniform. Personally demonstrate that customer needs are the highest priority. Ensure food safety, quality and accuracy of orders. Resolve customer complaints quickly while maintaining positive customer relations. Greets customers with a smile, is polite and pleasant when speaking with customers. Works with urgency. Works with management and fellow employees. Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand. Demonstrates a positive and enthusiastic attitude with co-workers. Attendance includes understanding posted work schedule and reporting to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. Understands and uses approved timekeeping system, including accurately recording all hours worked. Initiative and energy includes taking action without being told, going beyond what is simply required and maintaining a high activity level. Developing people includes providing regular feedback to the RGM on the performance of team members. Providing ongoing constructive and complimentary feedback to team members. Actively participating in the training of team members. Handling conflicts constructively and working with RGM to achieve resolution. Act like an owner includes assisting profit and loss management by following cash control / security procedures, maintaining inventory and managing labor. Overseeing proper product preparation, rotation, portioning, cooking and holding times. Assisting RGM with facility maintenance and ensuring health and safety standards are followed at all times. Performing other duties as required by manager. Job requirements and essential functions include strong preference for internal promotion from hourly champion position. Must be at least 18 years old. Must pass background check criteria. Must have reliable transportation. Able to do basic business math. Able to stock shelves and coolers. Able to oversee and manage subordinate employees and provide direction. Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin. Able to clean the parking lot and grounds surrounding the restaurant. Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time. Pay range : $21.00 - $22.00