Customer Service Rep - CSR

Job Description

Job Description

Description :

CUSTOMER SERVICE REP Monday - Friday (Rotating Saturdays)

Kilter Termite and Pest Control is hiring Customer Service Representatives.

Position Summary :

• We will train you!
• This is a Monday - Friday (Rotating Saturdays) position
• Answer calls
• schedule appointments & jobs
• collect payments
• input customer information & remote deposits
• Follow company policies and guidelines in assisting both external and internal customers

Principal Duties and Responsibilities :

Answer Customer's calls and questions

Respond to technicians' needs

Schedule appointments for Inspectors / Technicians

Works closely with all Managers to ensure open communication and outstanding customer service is delivered consistently.

Document Accounts Receivables and follows up on outstanding invoices for collections.

Other duties assigned

Why Choose KILTER TERMITE & PEST CONTROL

People oriented Company Culture

Weekly pay with Direct Deposit

Paid Holidays

Paid Time Off

Sick Pay

401k Plan (Matching)

Medical Insurance

Dental Insurance

Vision Insurance

Job Type : Full-time

Salary : $18.00 - $25.00 per hour

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule :

8 hour shift

Monday - Friday (Rotating Saturdays)

Weekend availability

Requirements :

Job Qualifications and Skills :

High School Graduate.

Must have phone experience, outbound calls & heavy inbound calls.

Must have a strong attention to detail.

Must be proficient in the English language.

Must be tactful, considerate and courteous to all customers and coworkers.

Must possess an ability to achieve and deliver a high level of customer satisfaction..

Must have the ability to multi-task.

Previous Account Receivable and Collection experience is a plus, but not required.

Willingness to work and ready to learn.