Order Fulfillment - Entry Level

Job Description

Job Description

Job Title

Order Fulfillment Specialist (Hardware & Device Configuration)

Location

Norwell, MA (On-site, 5 days per week)

Employment Type

Full-Time, 40 hours per week

Compensation : $42,000 per year + benefits

Role Overview

The Order Fulfillment Specialist supports a digital health program by preparing, configuring, and shipping tablet devices to family caregivers. This role works closely with internal enrollment and engagement teams to ensure timely, accurate, and secure delivery of hardware. The ideal candidate is highly detail-oriented, comfortable with repetitive technical tasks, and motivated by supporting caregivers through reliable device fulfillment.

Key ResponsibilitiesDevice Preparation & Configuration

Prepare Samsung tablets for shipment following standardized procedures

Install, configure, and validate required software on tablets and SD cards

Load approved applications, updates, and configurations according to fulfillment guidelines

Ensure SD cards are properly prepared, labeled, and inserted to support device functionality

Perform required quality checks to confirm devices are fully functional prior to release

Quality Assurance & Troubleshooting

Verify successful software installation through documented quality checks

Troubleshoot basic device, software, or SD card issues and escalate unresolved problems as needed

Maintain data integrity and device security throughout configuration and preparation

Shipping, Receiving & Inventory

Prepare and ship devices via USPS and FedEx

Receive, inspect, and process returned tablets

Maintain accurate inventory of devices and supplies

Order and manage auxiliary supplies as needed

Documentation & Process Adherence

Accurately document device setup, configuration status, and shipment details in tracking systems

Follow detailed technical checklists and fulfillment processes consistently

Document process updates and suggest improvements when appropriate

Cross-Functional Collaboration

Partner with Enrollment and Engagement teams to support timely and accurate device fulfillment

Experience & Seniority

5+ years of experience in a detail-oriented, technically rigorous role (e.g., mobile device retail, electronics support, technical operations)

Required SkillsTechnical / Hard Skills

Comfortable configuring tablets or similar hardware devices

Experience installing software, managing files, and following technical QA checklists

Technologically adept (e.g., setting up smartphones or handheld devices)

Administrative Skills

Experience with administrative tasks, data entry, and / or shipping packages preferred

Soft Skills

Exceptional attention to detail and strong process orientation

Ability to identify and correct errors before shipment

Strong communication and relationship-building skills

Goal-oriented and dependable in a repetitive technical environment

Additional Requirements

Ability to work on-site in Norwell, MA, five days per week

Comfort with repetitive, structured technical work