Riskonnect Admin

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Riskonnect Administrator for our client in the Energy domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration : 12+ Months Contract

Location : Hybrid

Salary : As per Market Standards

Role : Riskonnect Administrator

Primary Skills : Riskonnect Administration

Role Description : As a Riskonnect Administrator , you must have at least 4+ years of experience.

Qualifications / Responsibilities :

• Stay apprised of regular Riskonnect application / Salesforce Cloud system maintenance and communicate impacts to functional stakeholders.
• Monitor system availability and performance based on vendor provided dashboards and tools.
• Communicate observed or stakeholder reported system nonavailability to vendor (not otherwise planned or communicated).
• Manage application configurations and update as needed.
• Modify picklist values as requested by stakeholders according to governance.
• Modify picklist values to align with the system changes
• Maintain hierarchy as needed.
• Create and maintain Riskonnect lists for specific end user needs.
• Maintain user requests for enhancements and coordinate with vendor.
• Investigate and resolve common level1 issues reported by end users or detected through monitoring systems before escalating to vendor or internal Technology support team as needed.
• Track issue resolution for issues escalated to vendor.
• Coordinate with the internal Technology support teams to troubleshoot any issue with integration, authentication / ADFS / Single SignOn, etc.) as needed.
• Manage user access requests and licenses in Riskonnect via PAM requests.
• Maintain licenses and communicate with functional owner on users' access in Riskonnect.
• Monitor system logs for suspicious activities and responds to security incidents in a timely manner.
• Review the Vulnerabilities and work with vendor and Security team for remediation
• Perform regular backups of system data through system data extracts to flat files and store OnPrem.
• Create and maintain detailed documentation for system configurations, procedures, and troubleshooting guides.
• Ensure that documentation is UpToDate and accessible to relevant stakeholders.
• Provide and / or build system data extracts and / or reports to relevant stakeholders for reporting needs
• Work with stakeholders for building / providing system data extracts and / or for appropriate audits when requested.
• Support Streetlights end users for automatic claim creation via Wizard spreadsheet upload; document and maintain spreadsheet template.
• Be subject matter expert on Riskonnect reporting and dashboard capabilities for communicating with functional stakeholders.
• Create new fields / columns as needed per business requirement and reach out to vendor for any assistance needed
• Proactively identify opportunities for process improvement and contribute to the ongoing enhancement of our systems and procedures.
• Manage communications with functional partners and vendor.
• Ability to lead and provide guidance to developers on technical requirements for portal enhancements and updates.

Education : Bachelors degree in computer science, Electrical / Electronic Engineering, Information Technology or another related field or Equivalent

Experience : Minimum 4+ years of experience

Relocation : This position will not cover relocation expenses

Travel : No

Local Preferred : Yes

Note : Must be able to work on a W2 basis (No C2C)

Recruiter Name : Bharat Bhadoria

Recruiter Phone : (412) 730-4118

Equal Employment Opportunity

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